HSBC India | Manager - Client Services

Principal responsibilities

• We’re seeking an experienced professional to join the Sub-Custody team within HSBC Securities Services.
• Provide clear, accurate and timely responses to client queries, identifying and addressing the underlying issue at the outset.
• Respond to client requests within agreed turnaround times (TATs), whether by email or telephone.
• Develop and maintain a detailed understanding of HSBC’s internal procedures, systems and client-specific service requirements.
• Monitor queries from allocated clients within the relevant area of functional expertise and identify opportunities to improve service delivery.
• Work with the Client Service team, and Client Services Manager to ensure client feedback is communicated effectively to the relevant operations teams and acted upon.
• Contribute to formal discussions and service reviews between the Client Services Manager and operations teams.
• Maintain accurate productivity and efficiency data, identifying non-value-added activities and implementing agreed actions to streamline processes.
• Working with institutional investors, banks, insurance companies, governments, and multinational corporations, this team covers fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

Eligibility criteria

• Minimum three to four years of relevant experience, preferably within custody, securities services, financial services or client operations.
• Working knowledge of HSBC processes and systems is preferred.
• Minimum performance rating of “Good” and behavioural rating of “Strong”, where applicable.
• Strong written and verbal communication skills, with the ability to explain complex operational matters clearly.
• Good organisational skills and the ability to manage competing priorities while meeting agreed deadlines.
• Pro Tip: Familiarity with AI-enabled tools is an advantage.
• Qualifications and Experience Eligibility Criteria * Employees must have completed at least 12 months in their current role to be eligible for a level transfer or promotion.

HSBC

HSBC is one of the world's largest banking and financial services organisations. It was founded in Hong Kong in 1865 and is now headquartered in London.

HSBC is one of the longest-established foreign banks in India. Its global service centres hire finance professionals for financial control, regulatory reporting, risk, treasury and market-data roles.

• Industry: Banking and financial services
• Headquarters: London, UK
• In India: Banking operations and global service centres in cities such as Hyderabad, Bengaluru, Kolkata, Pune and Gurugram