HSBC India | AVP Operations Support

Responsibilities

• We are currently seeking an experienced professional to join the International Wealth & Premier Banking team.
• Coordinate audit function of FLoD team and manage the deliverables of team.
• Ensure co-ordination and submission on all audit requirements which includes Group audit, RBI, Concurrent, Global Internal Audit and External audits.
• Ensure an appropriately detailed control monitoring plan is developed at least on an annual basis that sets out the key control monitoring activities that will be completed over next year.
• Perform vendor audits for CCS function at regular intervals to ensure compliance with group and local guideline on vendor management.
• Perform oversight reviews on operations outsourced to GSC CCS, which includes Tele-calling function, Dialler Management and Collections Operations to ensure functions are performed as per laid down guidelines.
• Ensure all units within CCS are compliant to the group policies and guidelines issued by ASP.
• Ensure that no high risk / repeat findings are identified in the audits from regulators / GIA etc conducting audits to strengthen the first line of defense, educate and up skill stakeholders on risk mitigation.
• Ensure coverage of vendors based on exposure and risk.
• Ensure complete alignment to C19 , C23 and other applicable global initiatives/directions.
• Ensure 1st line of defense accountabilities are met & Risk Control Assessment (RCA) and periodic testing Internal Control Monitoring Plan (CMP) are executed and dashboards are prepared and released.
• Assist the line management in the process of Regional Guidelines / FIM / GSM confirmations & dispensations.
• Conduct sample Quality checks key Collections controls and publish the results/findings through the QC reports.
• Perform, monitor and supervise vendor audits for CCS and publish findings/recommendations.
• Ensure that the IWPB CCS function is compliant to all group, local & regulatory guidelines.
• Review of previous audit reports at periodic intervals to check for ongoing compliance.
• Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification, testing and reporting.
• Ensure submissions/returns are delivered as per set timelines.
• Collaborate with INM BCM Coordinators and DBIRO team to complete the activities for IWPB CCS.
• Control testing and Control Monitoring Assessment (CMA) skills and experience.
• Tracking, Reporting and Governance experience.
• Delivery at Pace & Achieving excellence.

Qualifications

• Strong interpersonal and communication skills to work with various internal partners, IWPB teams and different departments towards common goals.
• Minimum of 3 + years of experience in Risk and Control Management (Risk and Issue management / Compliance).
• Good understanding and knowledge of Operational Risk and Internal Control principles and ability to assess risk trends.
• Attention to detail combined with strong delivery focus and ability to meet aggressive timeframes with quality results.
• Sound knowledge on the Banking sector in general.
• Graduate in any discipline preferably in a numerate discipline Pro-tip : Familiarity with AI-enabled tools is an advantage.

HSBC

HSBC is one of the world's largest banking and financial services organisations. It was founded in Hong Kong in 1865 and is now headquartered in London.

HSBC is one of the longest-established foreign banks in India. Its global service centres hire finance professionals for financial control, regulatory reporting, risk, treasury and market-data roles.

• Industry: Banking and financial services
• Headquarters: London, UK
• In India: Banking operations and global service centres in cities such as Hyderabad, Bengaluru, Kolkata, Pune and Gurugram