HSBC India
HSBC India | Premier Service Manager
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Job Highlights
Responsibilities
- As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes.
- Provide sales, administrative and client-servicing support to PRMs.
- Handle routine client enquiries promptly, resolving them at first contact where possible.
- Support financial reviews, product solutions, sales documentation, data input and reporting.
- Manage the Premier desk when the PRM is unavailable and coordinate with relevant support teams.
- Maintain accurate client records and ensure timely follow-up.
- Assist with Premier events and escalate attrition risks, complaints and complex matters.
- Identify opportunities to improve processes and enhance the client experience. ### ### Role Requirements / Qualifications / Experience.
Requirements
- Experience in branch banking, customer service, relationship support, wealth management or financial services.
- Good knowledge of retail banking and wealth-management products, systems and processes.
- Strong communication, organisation, problem-solving and stakeholder-management skills.
- Ability to manage competing priorities while supporting multiple PRMs.
- Understanding of operational risk, compliance, AML, sanctions and customer due-diligence requirements.
- Familiarity with AI-enabled tools is an advantage.
About the company
HSBC
HSBC is one of the world's largest banking and financial services organisations. It was founded in Hong Kong in 1865 and is now headquartered in London.
HSBC is one of the longest-established foreign banks in India. Its global service centres hire finance professionals for financial control, regulatory reporting, risk, treasury and market-data roles.
