HSBC India | Vice President - Transaction Services

Responsibilities

• The team also manages Standby Letter of Credits, Held for Sale Transaction, Funded participation, Risk Participant / Non-Payment Insurance etc.
• The team authorizes/validate/monitor and ensures the processing and administration of all types of complex loans where HSBC acts as the lender.
• Loan Administration business management team is responsible for reconciliation, static data maintenance, user access management and call-backs.
• In this role, you will: Principal Accountabilities and Responsibilities: Extending strategic support to post approval lending process for a region/market.
• Leadership & Teamwork: Responsible for increasing the team’s productivity and efficiency through various process improvement initiatives.
• The major challenge for this role is to continuously manage deliveries within the specified time limit with minimum or no errors. * 10 years of relevant experience for an internal Candidate, 12 + years of experience for an external candidate.
• Responsible for the implementation of Group Compliance Policy as is applicable to this role.
• Compliance & CCO based on Grade complexity of loans managed by role is decided by global service delivery line management based on experience and performance.
• Ensure escalation process is in place and is effective.
• Driving awareness within team of any new policy, procedures or code that needs adherence.
• Ensure completion of all mandatory training on time.
• Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary.
• Plan for effective cross training within the team, taking into account the Global Contingency requirements, Staff Banding progression and Operational requirements, and striking a balance among them.
• Ensure ‘Knowledge retention’ in the section by reinforcing concepts through continuous staff training. (To address the effects of attrition).
• Establish and maintain effective relationship with customer, business areas, and identify areas of service improvements.
• Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team.
• Supporting each global product on a regional basis by function or market.
• Plan and enhance standardization of processes by adopting strategic comprehensive approach and share the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies.
• Responsible for coordinating and implementation of process improvement initiatives; deliver process training to build a strong bench of technically strong cross trained team members.
• Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.
• Ensure Assistant Managers are briefed and made aware of individual/department performance achievements/ targets in a timely manner.
• Create an environment where skills and knowledge are openly shared to achieve department and business goals.
• Ensure performance management scheme is implemented in line with procedures across sections consistently.

Requirements

• Excellent knowledge in accounting principles and fundamentals of accounting.
• Basic knowledge of lending, syndication and Financial Instruments.
• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting.
• Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service legal agreements.
• Experience of successfully managing and developing a team/Individuals in previous role.
• Proven ability to initiate cost control measures by achieving resource efficiency and managing overheads.
• Must be aware of the operational risk scenarios associated with this role and act upon pertinent risk (if any).
• Must with strong knowledge of credit products in banking, post approval, lending docs, loan processing.
• Excellent verbal & written communication skills.
• Strong negotiation & persuasive skills.
• High level variation and specific manual processes required by Product/System/Client/jurisdiction.
• Good knowledge of the HSBC Group – organization, culture & policies.

HSBC

HSBC is one of the world's largest banking and financial services organisations. It was founded in Hong Kong in 1865 and is now headquartered in London.

HSBC is one of the longest-established foreign banks in India. Its global service centres hire finance professionals for financial control, regulatory reporting, risk, treasury and market-data roles.

• Industry: Banking and financial services
• Headquarters: London, UK
• In India: Banking operations and global service centres in cities such as Hyderabad, Bengaluru, Kolkata, Pune and Gurugram