IDFC FIRST Bank | Senior Specialist - Branch Operations

Responsibilities

• The role holder will be involved in day to day activities related to processing of Customer requests, reconciliations and particiapate in Branch Internal and statutory audit process.
• To sustain better client servicing by way of exhibiting overall trade and banking expertise to support trade products and General Banking Operations.
• To assist and support Branch Ops Head to achieve organisational goals as per KPI.
• Aptitude to constantly upgrade knowledge and skills in line with the updates in industry/peer banks.
• Customer Service activity for the branch customers.
• Spearhead technological and digital upgradation in processes and systems in co-ordination with the technology team.
• Improve and enhance operating systems and procedures on an ongoing basis to meet future business challenges.
• Spearhead initiative to reduce operational costs.
• Manage Branch operations productivity.

Qualifications

• Should have strong verbal and written communication skills.
• Should have operational skills to operationalize new products/processes in line with market practice.
• Experience: 5 - 10 years of relevant experience.
• Should have multi-tasking ability.

IDFC FIRST Bank Limited

IDFC FIRST Bank took its present form on 18 December 2018, when IDFC Bank and Capital First merged. IDFC Bank had been launched in November 2015 through a demerger from IDFC Limited, the infrastructure finance company set up in 1997, while Capital First brought a retail lending business built around consumers and small entrepreneurs. IDFC Limited, the former holding company, was itself merged into the bank with effect from 1 October 2024, leaving a simpler structure with no holding company and no promoter. Listed on the NSE and BSE, the bank has its corporate office at Bandra-Kurla Complex in Mumbai and its registered office in Chennai, and lends mainly to retail, rural and small-business customers.

Finance-side roles at the bank include credit managers for loans against property, rural branch lending and wholesale banking, trade finance operations staff, reconciliation and operational-risk work in wholesale banking, internal auditors (including gold-loan audit), due-diligence quality control and business finance analysis. Openings are spread over cities such as Mumbai, Navi Mumbai, Thane, New Delhi, Bengaluru, Hyderabad, Ahmedabad, Jaipur and Lucknow. Many postings accept a graduate or postgraduate in any discipline, often a B.Com, BMS or BBI, while several credit and finance roles ask for a CA or an MBA in Finance, or list CA, CFA or ICWA as preferred.

• Industry: Banking: retail, rural and MSME lending, deposits, wealth management, and wholesale and trade banking
• Headquarters: Mumbai, India (corporate office at Bandra-Kurla Complex); registered office in Chennai
• In India: IDFC FIRST Bank Limited, listed on the NSE and BSE, with its corporate office in Mumbai, its registered office in Chennai and branches across India