Intuit Canada | Expert en impôt saisonnier bilingue, TurboImpôt (Tax Expert)

Responsibilities

• By providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full service return preparation, and managing product/software inquiries, you will be working toward accelerating our goal of Powering Prosperity Around the World.
• This is a virtual, customer-facing role, so you will use our state of the art video communication software to interact with customers, and you will document your interactions to maintain accurate records.
• The expected base pay range for this position is Ontario $24.22/hour - $30.95/hour, PEI $24.22/hour - $30.95/hour, BC $24.22/hour - $30.95/hour, Nova Scotia $24.22/hour - $30.95/hour.
• In this role, you will help our customers complete their taxes using Intuit TurboTax products.
• You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer in terms they will understand.
• You will be asked to provide your CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service upon successful onboarding.
• Communication efficace : utilise des compétences en communication orale et écrite pour fournir un service de qualité lors des échanges avec les clients.
• Research / Resourcefulness - Demonstrates curiosity and interest in continuous learning.

Requirements

• As a Tax Expert, you have a minimum of 2+ years of paid professional tax preparation experience.
• You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.
• You have a demonstrated bilingual proficiency in English and French, with the ability to discuss complex tax topics in both languages.
• Expertise fiscale : compréhension fondamentale des lois et des concepts fiscaux.
• Demonstrates a fundamental understanding of tax laws and concepts.
• Proven ability to seek out additional learning opportunities to increase knowledge and learn about year-over-year changes.
• Uses written and verbal communication skills to provide quality service when speaking with customers.
• Demonstrates commitment to understanding customer problems, leveraging tools and resources to take extreme ownership and solve or escalate as appropriate for additional support in a timely manner.
• Shows interest in learning about the tools needed for the role and demonstrates basic ability to troubleshoot issues.
• Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.
• Experience preparing Business Tax (T2) Returns.
• Experience preparing Quebec Tax (TP1) Returns.

Intuit Canada

Intuit Canada is an employer hiring in India (sector: Technology / IT / BPM).

Its finance, accounts, audit and tax openings in India are mostly in Ottawa.

• Industry: Technology / IT / BPM