JLL Australia | Operations Lead – Accounts

Day to day responsibilities

• Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
• This role ensures that the hub runs effectively as a business unit, that accounts are properly resourced, governed, and commercially supported and that the Director has the operational visibility needed to manage portfolio performance and meet financial targets.
• Many named accounts have delivery occurring across multiple states, making cross-hub coordination a core feature of the role rather than an exception.
• We encourage applicants in Sydney, Melbourne, Canberra or Brisbane to apply if interested, as this role can be based from any of these locations.
• Collaborative and enabling operating style, the role is to make Account Directors and the Director more effective
• Maintain a current and forward-looking view of resource capacity and account demand across the full portfolio, matching onshore and JBS capacity to account requirements.
• Identify resourcing constraints, shortfalls, or surpluses early and escalate to the Director with a recommended response.
• Own the operational mechanism by which PMO teams provide commercial data to the national commercial team, including cadence, format, and completeness.
• Support the Director in preparing hub financial reporting by providing accurate operational data on headcount, utilisation, and resourcing costs.
• Oversee compliance with JLL's project delivery framework, HSSE requirements, and governance standards across all accounts in the portfolio.
• Conduct and coordinate Account/Project reviews, health checks, and audits across named accounts.
• Maintain portfolio-level registers of project risk, commercial exposure, and compliance status.
• Manage day-to-day utilisation of JBS resources allocated to the hub, monitoring output quality and identifying opportunities to increase utilisation.
• Act as the primary operational interface with Northern and Southern Hub Ops Leads for accounts with cross-geography delivery, escalating unresolvable conflicts to the Accounts Hub Director.
• Support the identification, development, and retention of talent, including building succession depth.
• Build and maintain relationships with national leaders across other JLL business lines to facilitate cross-referral and joint client engagement.
• Foster a culture that is commercially rigorous, client-focused, and people-positive, holding direct reports accountable through clear expectations and honest feedback

Key skills required

• Minimum 10 years of experience in project/construction management, operations, programme governance, or account management in a professional services or construction environment.
• Experience managing or governing complex, multi-state or multi-account programmes, cross-geography coordination is central to this rol.
• Strong data discipline, able to own the commercial data flow between PMO teams and the national commercial function.
• Experience with JBS or offshore blended delivery teams is strongly preferred.
• Proficiency in Salesforce, Certinia, SAP, or equivalent systems used in account delivery environments.
• HSEQ governance experience and familiarity with PMO delivery frameworks.

JLL Australia

JLL Australia is an employer hiring in India.

Its finance, accounts, audit and tax openings in India are mostly in Sydney and Melbourne.