JPMorgan Chase India | Billing Operations Vice President

Job responsibilities

• Unlock your potential by joining our Payments Operations team, where you will play a pivotal role in transforming payment processing operations.
• As a Billing Operations Vice President within Securities Services Operations, you will lead the Billing Set-Up and Invoice Clearing functions supporting Custody and Fund Services across global markets.
• In this role, you will be accountable for operational delivery, quality, controls, capacity, risk management, people leadership, stakeholder engagement, and continuous improvement across both functions.
• You will establish consistent management disciplines, strengthen accountability, reduce errors and rework, improve turnaround times, and drive simplification and automation while maintaining a strong risk and control environment.
• Lead the combined Billing Set-Up and Invoice Clearing organization, with clear accountability and consistent management standards across both functions.
• Provide leadership and direction to managers responsible for the day-to-day delivery of billing set-up and invoice-clearing activities.
• Oversee operational performance across volumes, capacity, productivity, aging, turnaround time, quality, errors, exceptions, and outstanding work.
• Establish effective performance-management, prioritization, capacity-planning, and escalation disciplines across the organization.
• Oversee controls relating to client and account configuration, billing instructions, pricing, fee structures, fee requirements, and applicable tax and VAT configurations.
• Oversee payment matching and application, cash allocation, unmatched and unapplied payments, aged items, processing exceptions, and reconciliation activities.
• Lead process simplification, standardization, automation, testing, and operational re-engineering initiatives.
• Partner with Client Service, Pre-Billing Implementation, Quality Verification, Invoice Production, Finance, Technology, Compliance, Risk, Legal, and other stakeholders to improve end-to-end outcomes.
• Escalate actual or potential regulatory breaches through established Compliance, Risk, and governance channels and ensure sustainable remediation.

Requirements

• Significant operational leadership experience within global billing, Securities Services, financial operations, cash operations, or a comparable controlled environment.
• Strong understanding of complex billing operations and their downstream financial, operational, regulatory, and client impacts.
• Demonstrated knowledge of billing configuration, client and account set-up, pricing, fee structures, account maintenance, and fee-billing requirements.
• Strong knowledge of payment application, cash allocation, invoice clearing, open-item management, reconciliation, and exception-management concepts.
• Strong risk and control mindset, with demonstrated experience identifying control gaps and implementing sustainable remediation.
• Demonstrated ability to lead operations subject to jurisdiction-specific cash-aging, monitoring, escalation, and governance requirements.
• Strong analytical capability, with the ability to use performance, aging, quality, productivity, and error data to support decisions and drive improvements.
• Proven people-leadership experience, including coaching, performance management, succession planning, and talent development.
• Ability to operate effectively across global regions, time zones, and multiple functional disciplines.
• Knowledge of ISO or Swift message processing or management.
• Experience leading Billing Set-Up, Invoice Clearing, Custody, Fund Services, Securities Services, or related financial operations.
• Working knowledge of tax and VAT-related billing configurations and their impact on invoice production.
• Experience managing unmatched and unapplied cash, aged receivables, regulatory cash-aging requirements, or similar financial-control processes.
• Demonstrated experience leading large-scale process simplification, automation, re-engineering, or operational-transformation initiatives.
• Experience developing management information, operational dashboards, key performance indicators, key risk indicators, and governance reporting.

JPMorgan Chase

JPMorgan Chase & Co. is one of the world's largest financial services firms, active in investment banking, commercial banking, asset and wealth management, and payments.

Its Indian global centres support the firm worldwide in finance, accounting, tax, controllership, risk, operations and technology. Typical roles for CAs and CPAs are product control, financial reporting, tax and regulatory reporting.

• Industry: Banking and financial services
• Headquarters: New York, USA
• In India: Corporate and investment banking in Mumbai; global corporate centres in Mumbai, Bengaluru and Hyderabad