JPMorgan Chase India | Billing Ops Payment Lifecycle Associate

Job responsibilities

• As a Payment Lifecycle Associate II within Payments Operations, you will play a pivotal role in enhancing our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions.
• You will manage payment processing across various products, ensuring smooth fund transfers and reconciling purchase and sales options, futures, or securities, while leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness to ensure security and efficiency.
• Lead the day-to-day Invoice Clearing operations, ensuring incoming payments are accurately and promptly matched and applied to outstanding invoices within established service levels and control requirements.
• Manage team capacity, productivity and daily work allocation, adjusting resources and priorities based on transaction volumes, ageing, risk and operational requirements.
• Monitor key performance and control indicators, including payment-matching timelines, outstanding and aged items, unmatched or unapplied payments, exceptions and processing errors.
• Drive the timely investigation and resolution of payment breaks and exceptions by coordinating with Billing, Operations, Finance, Client Service and other relevant stakeholders.
• Provide active oversight of aged and unresolved items, ensuring appropriate ownership, follow-up, escalation and remediation.
• Maintain a strong operational control environment by ensuring adherence to established procedures, policies, escalation requirements and applicable control standards.
• Investigate processing errors and recurring exceptions, identify root causes and implement corrective and preventive actions.
• Analyse operational data and trends to drive measurable improvements in productivity, accuracy, controls and turnaround times.

Requirements

• Relevant experience in billing operations, payment application, invoice clearing, cash allocation or comparable financial operations.
• Strong understanding of basic accounting principles, particularly payment application and reconciliation.
• Demonstrated people-leadership experience, including team management, performance management, coaching, mentoring and employee development.
• Strong risk and control mindset, with the ability to identify operational risks, control gaps, recurring exceptions and appropriate remediation.
• Proven ability to manage competing priorities, high transaction volumes, operational deadlines and escalations.
• Excellent written and verbal communication skills, with the ability to communicate effectively with senior stakeholders and cross-functional partners.
• Demonstrated ability to challenge existing processes and drive continuous improvement while maintaining appropriate operational controls.
• Ability to work the specified shift of 2:00 p.m. to 11:00 p.m. India time and support stakeholders across APAC, EMEA and WHEM.
• Knowledge of ISO or Swift message processing or management.
• Experience in Securities Services Billing or a related banking operations environment.
• Knowledge of Securities Services products, including Custody, Fund Administration and Fund Accounting.
• Understanding of how billing, invoice-clearing and payment-application activities support Securities Services businesses.
• Experience managing unmatched payments, unapplied cash, ageing, reconciliation breaks and complex payment exceptions.
• Experience working with Billing, Finance, Client Service and Operations teams in a global or regional operating model.
• Experience leading process-improvement, automation or operational re-engineering initiatives.
• Preferred qualifications, capabilities, and skills

JPMorgan Chase

JPMorgan Chase & Co. is one of the world's largest financial services firms, active in investment banking, commercial banking, asset and wealth management, and payments.

Its Indian global centres support the firm worldwide in finance, accounting, tax, controllership, risk, operations and technology. Typical roles for CAs and CPAs are product control, financial reporting, tax and regulatory reporting.

• Industry: Banking and financial services
• Headquarters: New York, USA
• In India: Corporate and investment banking in Mumbai; global corporate centres in Mumbai, Bengaluru and Hyderabad