JPMorgan Chase India | CIB Risk COO - Record Steward

Job responsibilities

• As a Record Steward in CIB Risk, you will support the CIB Risk Data Owner and provide day-to-day oversight of Data Retention and Destruction and related data-risk requirements.
• Based in India and a member of the CIB Risk COO team, you will work closely with the Risk Management and Compliance Data Risk Office, Information Owners, Site Owners, Business Managers, Control Managers and technology partners.
• You will translate firmwide requirements into clear actions, maintain disciplined tracking and evidence, challenge data-quality issues, provide practical guidance to stakeholders and escalate risks when deadlines or control expectations are at risk.
• Serve as the central point of coordination for CIB Risk records management activities and oversee compliance with applicable data retention, destruction and protection requirements.
• Review monthly inventory reports and management dashboards; identify population changes, missing or incorrect ownership, retention-code gaps, certification breaks and other data-quality issues; drive remediation to closure.
• Coordinate monthly disposition activities for electronic and physical records, including targeted outreach, status tracking, follow-up and escalation of overdue actions.
• Ensure Legal Hold and other restrictions are appropriately considered before disposition.
• Lead periodic User Access Reviews for shared drives and SharePoint sites.
• Prepare in-scope populations and access rosters, launch reviews, support owner decisions, coordinate access-change requests, maintain evidence and perform quality assurance.
• Coordinate annual protection and certification exercises.
• Coordinate physical-record activities through the approved records platform, including owner/contact maintenance, review of destruction-eligible populations and controlled approval follow-up.
• Partner with Information Owners and Site Owners to support accurate confidentiality classifications, Record Class Codes, country indicators and retention requirements, escalating matters that require specialist interpretation.
• Act as the first point of contact for stakeholder questions.
• Provide training, office hours, written guidance and troubleshooting support, and promote consistent execution across CIB Risk.
• Maintain complete, organized and audit-ready evidence, procedures, trackers, communications and decision records.
• Leverage automation, AI, and Intelligent Solutions technologies to reduce manual effort and increase operational efficiency.
• Produce concise management information, scorecards and executive updates covering completion, overdue items, exceptions, trends, risks and remediation plans.
• Escalate material issues to the Data Owner and relevant governance forums.

Required qualifications, capabilities and skills

• Experience in risk and control, records management, data governance, operational risk, compliance, or a closely related function within financial services.
• Strong program and project management skills, with the ability to manage recurring control cycles, large inventories, multiple stakeholders and competing deadlines.
• Proficient to expert-level experience with Alteryx, Python, and other Intelligent Solutions technologies.
• Demonstrated ability to interpret policies and procedures and convert requirements into clear, executable actions and sustainable operating routines.
• Strong analytical skills and attention to detail, including the ability to identify data-quality breaks, reconcile populations, perform quality assurance and maintain reliable evidence.
• Clear, concise written and verbal communication skills, with confidence engaging senior stakeholders and explaining complex requirements in practical terms.
• Strong judgment, ownership and escalation discipline, with the ability to work independently and drive issues through resolution.
• Ability to build effective partnerships across business, risk, controls, data and technology teams in a highly matrixed environment.

JPMorgan Chase

JPMorgan Chase & Co. is one of the world's largest financial services firms, active in investment banking, commercial banking, asset and wealth management, and payments.

Its Indian global centres support the firm worldwide in finance, accounting, tax, controllership, risk, operations and technology. Typical roles for CAs and CPAs are product control, financial reporting, tax and regulatory reporting.

• Industry: Banking and financial services
• Headquarters: New York, USA
• In India: Corporate and investment banking in Mumbai; global corporate centres in Mumbai, Bengaluru and Hyderabad