JPMorgan Chase India | Client Service Analyst

Job responsibilities

• As a Client Service Analyst in Custody Client Facing Team, you will support query management and daily workflow controls to ensure timely, accurate service delivery.
• You will coordinate end-to-end processing across trades, cash, foreign exchange, corporate actions, and income events while maintaining strong risk and control practices.
• You will partner with stakeholders to improve procedures and reporting that enhances client satisfaction and operational excellence.
• Manage end-to-end lifecycle processing for trades, cash, foreign exchange, corporate actions, and income events.
• Control daily operational workflows within the custody client-facing team to ensure timely, accurate execution.
• Communicate strategic and regulatory updates to relevant stakeholders to support awareness and execution readiness.
• Review and refresh standard operating procedures to align with new policies and ongoing risk management activities.
• Contribute to the strategic development of global custody products and the evolution of the client-facing operating model.
• Optimize team capacity through resource planning, training coverage, and succession planning support
• Communicate confidently across written and verbal channels with internal partners and external clients
• Drive process improvements by reviewing workflows and implementing practical enhancements
• Use Microsoft Office applications including Word, Excel, Access, and Outlook

Requirements

• Demonstrate operational subject matter expertise in settlements, trade support, cash, asset servicing, reconciliation, risk and control, and custody.
• Hold a bachelor’s degree or equivalent qualification.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

JPMorgan Chase

JPMorgan Chase & Co. is one of the world's largest financial services firms, active in investment banking, commercial banking, asset and wealth management, and payments.

Its Indian global centres support the firm worldwide in finance, accounting, tax, controllership, risk, operations and technology. Typical roles for CAs and CPAs are product control, financial reporting, tax and regulatory reporting.

• Industry: Banking and financial services
• Headquarters: New York, USA
• In India: Corporate and investment banking in Mumbai; global corporate centres in Mumbai, Bengaluru and Hyderabad