JPMorgan Chase India
JPMorgan Chase India | Client Service Associate
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Job Highlights
Job responsibilities
- As an Onboarding Support Associate in Global Client Service within Client Onboarding and Service, you provide end-to-end ownership of sensitive client onboarding and integration readiness through go-live and early-life monitoring.
- Serve as the bridge between clients and client-facing teams, and internal operations and delivery teams, to enhance the overall onboarding experience.
- Partner with implementation and coverage teams to scope onboarding needs and proactively identify go-live risks and dependencies.
- Guide top-tier and sensitive deals from pre-onboarding through post go-live monitoring as the single point of contact during the integration journey.
- Coordinate across operations, technology, and related teams to confirm setup accuracy and client readiness ahead of go-live.
- Validate pre go-live testing by monitoring end-to-end transactions and confirming smooth processing across systems.
- Monitor early-life performance after go-live and drive issue triage to reduce routine breaks and improve straight through processing.
- Review key performance indicators and service measures to identify recurring themes and remediation opportunities.
- Analyze weekly and monthly metrics to track client health and highlight trends and risks.
- Present progress updates and status reporting to stakeholders and provide regular management updates on day-to-day work.
- Make your mark by guiding top-tier clients through seamless onboarding, strengthening cross-functional delivery, and driving process improvements that scale.
- Attend client discussions to understand requirements and provide input into solution design and execution plans
- Use Microsoft Office tools (Word, Excel, PowerPoint) to produce clear tracking, analysis, and stakeholder materials
- Communicate effectively in English with clients and internal stakeholders across functions
- Drive ownership and accountability as an individual contributor leading deal-related discussions and ad hoc initiatives
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools (for example, Xceptor, Alteryx, Python, Tableau) to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
Requirements
- Bring 10+ years of experience in the banking industry supporting corporate clients, including treasury-related services.
- Apply working understanding of sanctions screening, fraud review, billing, regulatory reporting, nostro funding, foreign exchange, and e-commerce and third-party payment flows.
- Hold a bachelor’s degree in commerce or a related discipline.
- Exhibit strong presentation skills to support client and stakeholder meetings.
- Demonstrate negotiation and influencing skills to drive timely completion of deliverables across multiple teams.
About the company
JPMorgan Chase
JPMorgan Chase & Co. is one of the world's largest financial services firms, active in investment banking, commercial banking, asset and wealth management, and payments.
Its Indian global centres support the firm worldwide in finance, accounting, tax, controllership, risk, operations and technology. Typical roles for CAs and CPAs are product control, financial reporting, tax and regulatory reporting.
