JPMorgan Chase India | Executive Director – Wholesale Lending Services Control Program Director

Job responsibilities

• This is your opportunity to lead a talented team, drive strategic initiatives, and elevate quality standards across a global organization.
• As a Control Program Director, you’ll collaborate with senior leaders and stakeholders to deliver innovative solutions and ensure compliance.
• As a Control Program Director in the Global Corporate Center, you lead a team of control program specialists supporting Wholesale Lending Services Operations.
• You have the opportunity to expand your responsibilities to include management of the onsite Quality Assurance team and serve as Location Manager for the broader GCC WLS Controls organization.
• Lead the controls program by designing, implementing, and improving control frameworks and practices.
• Own risk event management, including identification, assessment, escalation, remediation, and root cause analysis.
• Drive cross-functional delivery of strategic initiatives, managing scope, timelines, dependencies, and risks.
• Build and maintain stakeholder partnerships across business and control functions.
• Establish and reinforce governance routines for escalation, decision-making, and transparent communications.
• Lead change management for risk and controls, translating new obligations into practical remediation plans.
• Improve process and risk outcomes through transition deep dives and actionable process improvements.
• Lead and develop talent by setting expectations, coaching, mentoring, and driving skill development.
• Set quality and performance standards for the control program area and track program maturity.
• Direct reporting relationship to the group Managing Director.

Requirements

• 8 + years of experience in control management within financial services, with emphasis on compliance and operational risk mitigation.
• 8 + years of direct people management experience with a track record of coaching leaders and developing teams.
• Proven ability to lead large, complex, cross-functional programs or projects with strong execution discipline.
• Advanced digital fluency, including interpreting data and communicating insights to senior audiences.
• Familiarity with quality assurance management in a financial services environment.
• Expertise in change management and process improvement methodologies.
• Strong communication and presentation skills.
• Ability to foster a culture of continuous improvement.
• Experience working in a global, matrixed organization.
• Advanced knowledge of regulatory requirements impacting lending operations.
• Experience in commercial lending operations.

JPMorgan Chase

JPMorgan Chase & Co. is one of the world's largest financial services firms, active in investment banking, commercial banking, asset and wealth management, and payments.

Its Indian global centres support the firm worldwide in finance, accounting, tax, controllership, risk, operations and technology. Typical roles for CAs and CPAs are product control, financial reporting, tax and regulatory reporting.

• Industry: Banking and financial services
• Headquarters: New York, USA
• In India: Corporate and investment banking in Mumbai; global corporate centres in Mumbai, Bengaluru and Hyderabad