JPMorgan Chase India | Onboarding Team Manager - Vice President

Job responsibilities

• As a Client Onboarding Vice President within the Client Transfers team in commercial and investment banking, you lead end-to-end execution of complex client migration and transfer initiatives across Treasury Services products and solutions.
• You act as a trusted advisor to clients and internal partners by driving disciplined delivery, governance, and stakeholder engagement.
• Lead end-to-end client transfer and migration programs through implementation and stabilization.
• Serve as the primary point of contact for clients and internal partners across the program lifecycle.
• Build trusted relationships with senior treasury, finance, operations, and technology stakeholders.
• Create implementation strategies, project plans, governance structures, risk mitigation plans, and executive reporting.
• Facilitate steering committees, governance forums, status meetings, and executive-level discussions.
• Assess risks, dependencies, and roadblocks; escalate and resolve issues proactively.
• Manage multiple high-priority client engagements while maintaining controlled execution and deadlines.
• Contribute to growth opportunities through solution discussions, client presentations, and request for proposal responses.
• Make your mark by leading strategic client migrations that accelerate your leadership growth while delivering seamless, well-controlled implementations.
• Champion process improvements, automation initiatives, and operational excellence to enhance client experience and scalability.
• Communicate clearly in writing and verbally with clients and internal partners.
• Analyze complex information to support problem solving and decision making.
• Resolve escalations across cross-functional teams through structured issue management.
• Operate effectively in a fast-paced, highly regulated environment with strong attention to risk and control.
• Support large corporate, middle market, or multinational clients in a client-facing delivery role.
• Lead transformation, automation, or digitization initiatives.
• Engage senior client executives and C-suite stakeholders in governance and decision forums.

Requirements

• Bring 13+ years of experience in client onboarding, implementations, treasury services, cash management, account transfers, payments, commercial banking, or financial services operations.
• Demonstrate experience leading complex client-facing projects and implementations.
• Apply project management skills to manage multiple priorities and deadlines.
• Hold a bachelor’s degree or equivalent practical experience.
• Offer experience across treasury services, payments, liquidity, commercial card, receivables, or account services.
• Maintain a project management certification such as Project Management Professional, PRINCE2, or Agile.
• Apply knowledge of banking operations, regulatory requirements, and risk frameworks.
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.

JPMorgan Chase

JPMorgan Chase & Co. is one of the world's largest financial services firms, active in investment banking, commercial banking, asset and wealth management, and payments.

Its Indian global centres support the firm worldwide in finance, accounting, tax, controllership, risk, operations and technology. Typical roles for CAs and CPAs are product control, financial reporting, tax and regulatory reporting.

• Industry: Banking and financial services
• Headquarters: New York, USA
• In India: Corporate and investment banking in Mumbai; global corporate centres in Mumbai, Bengaluru and Hyderabad