JPMorgan Chase India | Payment Lifecycle Analyst

Job responsibilities

• As a Payment Lifecycle Analyst within Payments Operations, you will play a pivotal role in ensuring the smooth transfer of funds between various parties while enhancing our payment operations framework.
• Your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role.
• You will leverage your knowledge of automation technologies and systems architecture to process payments across various products and parties.
• Your responsibilities include identifying and resolving issues, making decisions guided by established practices, and contributing to short-term operational goals.
• You will engage with stakeholders, manage projects, and spur continuous improvement initiatives, building strong working relationships with internal lines of business.
• Provide overall supervision to the staff during the shift.
• Ensure that all work items are completed as per the agreed SLA.
• Monitor the exceptions and ensure that they are resolved in a timely manner.
• Identify opportunities for improving the efficiency of the process.
• Identify the training requirements of the team members and work with the Associate on providing the required trainings.
• Establish excellent relationships with partner site and other stakeholders, with whom the team will need to interact on a regular basis.
• Prepare the weekly / monthly MIS reports.
• Track the changes to the procedures and ensure that the team is fully aware of the changes.
• Escalate issues as appropriate.

Requirements

• Graduate with Minimum 4 years — Financial Operations Processing experience, with a good team management experience in similar environment.
• Knowledge of SWIFT & international payment conventions & practices would be required.
• Good Interpersonal skills to be able to communicate internally & externally and at all levels.
• Excellent written & oral communication skills in English.
• Ability to use creative problem solving techniques to solve business issues.
• Good analytical skills and knowledge of MS Access, Excel, PowerPoint, and Word.
• Experience in Client and Third party banks investigations for Multicurrency payments will be an added advantage.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
• Preferred qualifications, capabilities, and skills
• Experience and a working knowledge of various aspects of International Payment Processing Operations. 4 years of experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial.

JPMorgan Chase

JPMorgan Chase & Co. is one of the world's largest financial services firms, active in investment banking, commercial banking, asset and wealth management, and payments.

Its Indian global centres support the firm worldwide in finance, accounting, tax, controllership, risk, operations and technology. Typical roles for CAs and CPAs are product control, financial reporting, tax and regulatory reporting.

• Industry: Banking and financial services
• Headquarters: New York, USA
• In India: Corporate and investment banking in Mumbai; global corporate centres in Mumbai, Bengaluru and Hyderabad