JPMorgan Chase India | Payment Lifecycle Associate I

Job responsibilities

• As a Payment Lifecycle Associate I within Payments Operations, you will enhance our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions, while managing payment processing across various products to ensure smooth fund transfers and reconcile purchase and sales options, futures, or securities.
• Provide overall supervision / leadership to the staff during their shift operating window.
• Monitor and report shift and site/ shift performance.
• Review staffing and volume trends to ensure the optimal capacity plan is in place.
• Develop an environment of continuous focus on quantifiable productivity and quality.
• Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Review complex and aging inquiries which require a higher level of technical expertise, the escalation of risk items and customer issues.
• Leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness, you will ensure the security and efficiency of our payment lifecycle.
• Foster information sharing so that continuity of data exists within the site and across the business.
• Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.

Requirements

• Experience and a good working knowledge of various aspects of International Payment Processing Operations & /or Investigations and Compensations function.
• Knowledge of SWIFT & international payment conventions & practices is a must.
• Good project management, and analytical skills.
• Good knowledge of MS Access, Excel, PowerPoint, and Word.
• Experience of working / partnering with Risk, Audit and Compliance to meet the overall organizational plans.
• Able to demonstrate Customer/Stakeholder focus by handling varied levels/ complexities of client contacts and issues.
• Experience in Client and Third party banks investigations/Compensations for Multicurrency payments will be an added advantage.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
• Good Knowledge of SWIFT & international payment conventions & practices is a must.

JPMorgan Chase

JPMorgan Chase & Co. is one of the world's largest financial services firms, active in investment banking, commercial banking, asset and wealth management, and payments.

Its Indian global centres support the firm worldwide in finance, accounting, tax, controllership, risk, operations and technology. Typical roles for CAs and CPAs are product control, financial reporting, tax and regulatory reporting.

• Industry: Banking and financial services
• Headquarters: New York, USA
• In India: Corporate and investment banking in Mumbai; global corporate centres in Mumbai, Bengaluru and Hyderabad