JPMorgan Chase India | Payment Lifecycle Associate II

Job responsibilities

• As a Payment Lifecycle Associate II within Payments Operations, you will play a pivotal role in enhancing our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions.
• You will manage payment processing across various products, ensuring smooth fund transfers and reconciling purchase and sales options, futures, or securities, while leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness to ensure security and efficiency.
• Manage and deliver programs or projects of moderate to advanced complexity related to the payments lifecycle, while leading or contributing to client experience, transformation initiatives, and process optimization.
• Conduct research and data analysis to resolve non-routine payment lifecycle issues, including cash, trade, merchant, or commercial card transactions, and client investigations.
• Monitor and enhance the control environment for technical, financial, and operations processes, participating in the detection and prevention of fraudulent transactions to mitigate risks.
• Build effective relationships with stakeholders, cross-functional and cross-locational teams, and clients to drive mutually beneficial outcomes and ensure smooth operations.
• Define project requirements, impact, outcome criteria, and metrics using process models and diagrams, providing subject matter expertise on key initiatives, new system developments, and automation opportunities.
• Coach, train, mentor, and develop junior talent to equip the team for future success.

Requirements

• Self-reliant and proactive in problem-solving, with the ability to independently conduct root cause analysis and execute analytics projects, creatively finding solutions.
• Ability to navigate effectively in dynamic environments with evolving priorities and shifting workloads across complex products, applying a commercial and growth mindset to adapt to new business initiatives.
• Proficient in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders, while leveraging strong interpersonal skills for collaboration.
• Understand cybersecurity controls and anti-fraud strategies to protect information and systems, with familiarity in continuous improvement methodologies and design thinking techniques.
• Demonstrated proficiency in using automation technologies to optimize payments processing, with a proven track record in enhancing customer experience throughout the customer journey.
• Knowledge of ISO or Swift message processing or management.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

JPMorgan Chase

JPMorgan Chase & Co. is one of the world's largest financial services firms, active in investment banking, commercial banking, asset and wealth management, and payments.

Its Indian global centres support the firm worldwide in finance, accounting, tax, controllership, risk, operations and technology. Typical roles for CAs and CPAs are product control, financial reporting, tax and regulatory reporting.

• Industry: Banking and financial services
• Headquarters: New York, USA
• In India: Corporate and investment banking in Mumbai; global corporate centres in Mumbai, Bengaluru and Hyderabad