JPMorgan Chase India | Process Excellence and Transformation- Associate

Job responsibilities

• As a Senior Associate, Process Excellence & Transformation within CCB Finance & Business Management (F&BM), you will spend each day building a centralized, persona-driven engagement model and creating a single source of truth for transformation use cases.
• Our CCB F&BM transformation teams are responsible for a wide range of activities including identifying and prioritizing efficiency opportunities across sub‑LOBs, establishing consistent operating models and governance routines, and executing change that improves outcomes in a sustainable, well-controlled way.
• You will be responsible for delivering quantifiable improvements through AI use cases, standardized governance, disciplined program/project management, and Lean (DMAIC) practices.
• Build and maintain a living “golden resource” linking Team ↔ Technology ↔ Change Journey across sub‑LOBs.
• Design and operationalize a centralized, persona-driven engagement model, mapping job families to impacted users, themes, and adoption requirements.
• Partner with Controls stakeholders to align initiatives to Controls OKRs, streamline SOPs, and identify control-aligned efficiency opportunities.
• Coordinate delivery with STO/execution partners by managing dependencies, tracking progress, and escalating risks and delays.
• Maintain a single authoritative repository for historical, current, and pipeline transformation work and enable leadership visibility via JIRA dashboards.
• Lead Lean (DMAIC) deep-dives to deliver measurable, systemic improvements with sub‑LOB sign-off and adoption.
• Source, intake, and prioritize thematic efficiency and AI transformation use cases across sub‑LOBs using standardized forms and processes.
• Document team/tool ownership, impacted processes, current status, and a 12–24 month roadmap to create a single source of truth.
• Lead cross-functional workstreams with senior stakeholder alignment, including N‑1 engagement and decision-making.
• Execute disciplined intake-to-delivery lifecycle management, including governance cadence, dependency/risk management, and closure.
• Communicate clearly in writing and verbally, including executive-ready updates and crisp decision asks.
• Build and sustain an adopted “golden resource” mapping Team–Tool–Process–Change Journey with a 12–24 month outlook.
• Deliver measurable outcomes through standardized operating models, reusable repositories, and end-to-end workstreams with documented stakeholder buy-in.

Requirements

• Demonstrate 6+ years of experience in process excellence, transformation, program/project management, or operational strategy (financial services beneficial).
• Active development experience to build solutions using IS solutions- Python, Pyspark, Alteryx.
• Active development experience to build solutions using IS solutions- Databricks, Snowflake, Atoti, Sigma, Tableau.
• Apply exposure to intelligent automation and analytics enablement and adoption in enterprise environments.
• Hold Lean Six Sigma certification (Green Belt/Black Belt) or demonstrate successful DMAIC delivery experience.

JPMorgan Chase

JPMorgan Chase & Co. is one of the world's largest financial services firms, active in investment banking, commercial banking, asset and wealth management, and payments.

Its Indian global centres support the firm worldwide in finance, accounting, tax, controllership, risk, operations and technology. Typical roles for CAs and CPAs are product control, financial reporting, tax and regulatory reporting.

• Industry: Banking and financial services
• Headquarters: New York, USA
• In India: Corporate and investment banking in Mumbai; global corporate centres in Mumbai, Bengaluru and Hyderabad