Kone UK | Regional Credit Controller - 12M FTC

Responsibilities

• Ensuring that debt is collected within set targets and outstanding monies are actively chased.
• Identifying, recording, and processing end to end dispute resolution.
• Conducting collection calls in a structured way and updating and maintaining notes in multiple systems.
• Managing customers with complex billing requirements across multiple sites.
• Implementing recovery procedures for debts through the legal process where necessary.
• Recording invoice disputes in credit management system.
• Resolving invoice disputes, to conduct investigation through to root cause resolution and systems or process fix.
• Responsible for account reconciliations end to end AR.
• Building and maintaining excellent working relationships with customers and internal key stake holders.
• Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
• Processing credit and credit re-bill requests in the system as required.
• Attending regular regional debt calls and ledger reviews.

Skills & experiences

• At least two years’ experience of Credit Control and Debt Collection or Customer Service dispute resolution.
• Comfortable working in a high volume and fast-paced environment.
• Good communications in both written & spoken English.
• User knowledge of SAP is desirable.
• Sound IT skills - Intermediate Excel (Pivot Tables, VLU).

Kone UK

Kone UK is an employer hiring in India. In its own words: "We are a global leader in the elevator and escalator industry."

Its finance, accounts, audit and tax openings in India are mostly in Nottingham and Woking.