Lowe's India | Associate - O2C

Core responsibilities

• The team is responsible for evaluating customer creditworthiness, monitoring accounts receivable, resolving payment disputes, and driving timely collections while maintaining strong customer relationships.
• The role is responsible for reviewing and analyzing individual accounts, determining the most appropriate collection strategy, proactively engaging with customers, and executing follow-up actions to maximize cash recovery while maintaining positive customer relationships.
• The ideal candidate should be customer-focused, results-oriented, adaptable, and comfortable working in a dynamic team environment where priorities and account assignments may change frequently.
• Manage a specific portfolio of accounts.
• Maintain records of contacts and attempted contacts with delinquent accounts as well as records of any payments collected.
• Maintain strong communication with Outside Sales Representatives, Customer Service and Leadership.
• Working closely with Sales, Customer Service, Finance, and Operations, the team ensures efficient cash application, dispute resolution, and adherence to company credit policies.
• Negotiate payment agreements within their designated level of authority
• Make judgment decisions regarding the status of a customer account based on thorough analysis of the customer’s purchases, payments, history, ability to pay and our business strategy.

Qualifications

• Strong communication, problem-solving, negotiation, and ownership skills are essential for success in this role.
• Skill Set Required Primary Skills (must have).
• Strong understanding of Order-to-Cash (O2C) processes, with a solid knowledge of the overall receivable’s lifecycle.
• Hands-on experience in Collections and Accounts Receivable (AR) management, including customer follow-ups, past-due management, and account resolution.
• Strong understanding of the end-to-end Order-to-Cash (OTC) process, including Account Setup, Credit Management, Collections, and Cash Application.
• OTC Systems & Tools: Experience with Cforia, Billtrust, High Radius.
• Familiarity with these platforms and their application within the Order-to-Cash lifecycle is preferred.

Lowe's India

Lowe's India is an employer hiring in India. In its own words: "Together, we deliver the right home improvement products, with the best service and value, across every channel and community we serve."

Its finance, accounts, audit and tax openings in India are mostly in Bengaluru.