Mastercard India | GBSC Risk & Control Senior Analyst

About the role and responsibilities

• The Global Business Solutions Center (GBSC) is the operational service center to internal corporate functions, Finance, Human Resources, Law Franchise and Integrity. The value we bring to our customers includes driving operational efficiencies, enhancing customer experience, and improving business results. To successfully accomplish these results, it’s imperative to effectively monitor and identify risks and establish robust risk management (RM) plans to ensure high quality and performance.
• The GBSC Risk Management Sr. Analyst position is within our shared services organization and reports to the GBSC Risk Manager. This position will provide support in further establishing and evolving an operational risk management program within the GBSC. The role is responsible for supporting implementation and monitoring of operational risk across our shared services functions to identify, assess and mitigate risks that arises from inadequate or failed processes, people, systems or external events, while maintaining a balance between risk mitigation and efficiency.
• Serve as a risk management process leader for the GBSC risk management team.
• Assist management in identifying and mitigating compliance risks, enhancing and implementing compliance monitoring efforts and fostering a compliance culture.
• Support teammates and stakeholders by working closely to develop knowledge base of best practices
• Identify and assess controls gaps and work with control owners to develop sustainable remediation plans that are compliant with regulatory and policy requirements.
• Proactively troubleshoot issues and exercise discretion when management support may be necessary to resolve an issue.
• Collaborate with operations teams to develop risk reporting, Key Risk Indicators (KRI’s), and support ongoing monitoring and testing.
• Maintain the risk register, heat map, audit schedules, action items, and risk response plans.
• Conduct incident reporting and root cause analysis.
• Help develop and maintain reports, metrics and presentations of progress and results for meetings with various stakeholders and senior leadership.
• Support and coordinate activities from internal audit, external audit, technology risk management, SOX, and enterprise risk management teams.
• Sustain GBSC Risk Management tools and resources.
• Create value and innovation with AI-based preventative and detective controls.

Experience and qualifications

• Familiarity with Payroll and the People & Capability (HR) space.
• Risk management experience and knowledge of risk management practices (e.g., ERM, ORM, TRM).
• Proven experience in audit, operational risk, or other risk management functions.
• Experience with the “three lines of defense” model.
• Understands compliance and risk management frameworks.
• Effective verbal and written communication and presentation skills.
• Demonstrated success in applying risk management to support business/ operational processes.
• Analytical, problem solving, and critical thinking skills.
• Understands and appreciates diverse backgrounds.
• Knowledge of documenting control activities, test procedures, and validation execution.
• Experience developing process flow and controls documentation and recommending and implementing improvements
• Consistently demonstrates clear, concise, and effective verbal and written communication skills along with presentation skills.
• Experience with relationship building and relationship management skills.
• Ability to operate with independence, autonomy, and under pressure, even in ambiguous circumstances.
• Flexibility in working on several processes or projects simultaneously to meet team goals and responsibilities
• Self-motivated and detail oriented with excellent problem-solving skills.
• Key attention to detail.
• Audit, Risk Management, Compliance, Continuous Improvement, Lean, or Six Sigma background preferred.
• Proficient in MS Office applications (Excel, Word, PowerPoint, Visio) with advanced experience with data analysis within Excel and flow chart development in Visio. Tableau, Alteryx, and statistical analysis experience is desirable.

Mastercard

Mastercard is a global payments technology company that runs one of the world's largest card payment networks, connecting consumers, merchants, banks and governments in more than 200 countries and territories. It does not issue cards or lend money itself: it provides the network, processing, security and data services that let banks and other partners offer credit, debit, prepaid and digital payment products. Its work also covers fraud prevention and cybersecurity, digital identity, open banking, and data-led advisory services for businesses and governments.

Mastercard has worked in India for more than four decades. It opened its first India technology hub in Pune in 2014, and Pune is now its largest workforce in a single city anywhere in the world; the company also has offices in Gurugram, Mumbai, Hyderabad, Bengaluru and Vadodara. Teams in India work on software, data and cybersecurity, and also in finance, franchise and network services, product management and the Advisors & Consulting Services practice, which gives clients strategy, analytics and marketing advice. Finance, revenue assurance, consulting and analytics roles here can suit CA, CFA, CMA, MBA (Finance) and commerce profiles.

• Industry: Payments technology — global card payment network, payment security and data services
• Headquarters: Purchase, New York, USA
• In India: Offices in Pune, Gurugram, Mumbai, Hyderabad, Bengaluru and Vadodara