M&G India | Senior Manager – CFT Kyriba Finance Support

Responsibilities

• Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.
• Established in 2003, we have offices in Mumbai and Pune.
• Own the Finance support operating model for Kyriba, including service health, environment governance, operational readiness and escalation.
• Be accountable for Kyriba environment management and coordinate production and non-production activities with Kyriba Support, implementation partners and internal technology teams.
• Take responsibility for Kyriba environment availability, ensuring service interruptions are assessed, communicated and progressed through the appropriate incident and problem-management channels.
• Maintain clear operational ownership, support contacts, dependencies, recovery expectations and evidence required for service governance.
• Own Finance-side support and coordination for various integration applications e.g. Kyriba–Bridger and Kyriba–Adjuto payment integrations and the Kyriba–Sonata integration via FADS for forecasting.
• Coordinate investigation of interface failures, missing or delayed files, rejected transactions, scheduling issues and upstream or downstream data exceptions.
• Work with FinOps, Treasury, other M&G systems, Kyriba Support and implementation partners to restore service, validate outcomes and address recurring integration risks.
• Maintain functional knowledge of interface purpose, control points, business impact, dependencies and recovery procedures.
• Be accountable for controlled access to Kyriba application logs, ensuring access is appropriately authorised, traceable and aligned with support requirements.
• Be accountable for quarterly user recertification, coordinating evidence, exceptions, remediation and completion with IDAM/SailPoint, supervisors and relevant business owners.
• Provide Finance consultation for ARC role management, user-access management and SCIM setup and management, ensuring the proposed access model supports business responsibilities and control expectations.
• Provide Finance consultation for monitoring payment and statement connectivity, helping assess business impact, prioritise exceptions and coordinate remediation.
• Support the Finance assessment of bank acknowledgements, rejected or delayed flows, statement availability and related operational dependencies.
• Provide Finance consultation for the input integration status information on IDP-to-Kyriba FX-rate process, including business validation of rates, exception assessment and coordination with the responsible support teams.
• Release, Change & Control Assurance
• Ensure material changes affecting Finance-owned integrations, controls or service availability are supported by appropriate impact assessment, testing evidence and operational readiness.
• Support incident, problem, change and release governance, including root-cause follow-up, risk tracking and audit evidence.
• Act as the Finance support contact across FinOps, Treasury, RDM FinOps Kyriba Business Management, Corporate Functions Technology, Kyriba Support and implementation partners.
• Translate Finance priorities and business impacts into clear actions for technical teams and vendors, and provide concise updates through resolution.
• Identify opportunities to improve monitoring, automate controls, simplify support processes, strengthen knowledge articles and reduce repeat incidents.
• Provide expert technical support for finance applications, ensuring incidents and service requests are triaged, prioritised and progressed in line with agreed service levels.
• Investigate application and integration issues, perform initial diagnosis, gather technical evidence and coordinate resolution with software vendors, infrastructure teams and business stakeholders.
• Maintain clear ownership of issues through to closure, including timely stakeholder updates, root-cause follow-up and verification that service has been restored.

M&G India

M&G India is an employer hiring in India (sector: BFSI / Investments / Insurance). In its own words: "Feel confident in your long-term financial future with M&G."

Its finance, accounts, audit and tax openings in India are mostly in Mumbai and Pune.

• Industry: BFSI / Investments / Insurance