Morningstar India | Collections Specialist

Responsibilities

• This role is responsible for responsible for resolving overdue bills and collecting payments from those who owe, along with resolving escalated client issues, providing analysis on client invoices, and managing the invoice extension process.
• The Finance team handles everything “money” at Morningstar including accounting, quote-to-cash, for our fast-paced and growing company.
• The team supports the growth of Morningstar by providing actionable insights on the company’s financial health, all while working with a fun, energetic team!
• The job conditions for this position are in a standard office setting.
• Employees in this position use PC and phone on an on-going basis throughout the day.
• Monitor accounts on a daily basis to Identify outstanding account receivables.
• Investigate historical data for debts and bills.
• Collaborate with other sub-process teams to resolve escalated invoices and client payment problems.
• Provide In depth analysis of client invoices including escalated aging buckets.
• Create Morningstar’s Quarterly Accounts Receivable reports.
• Manage approvals for payment extensions or exceptions outside of Morningstar’s standard cadence.
• Work with Morningstar’s Sales department to answer questions around billing and communicate any issues with accounts.
• Respond to a variety of inquiries from both customers email and phone calls.
• Communicate remittance information to the cash application team.
• Manage collections efforts for past due invoices by making calls and sending notices.
• Support to the accounting team with month-end close duties as needed.
• Participate in various company initiatives and projects as requested.
• Compile back-up documentation for 3rd party collection cases.

Experience, skills and qualifications

• Proven experience as a Collection Specialist or similar role for EMEA or NAR will be plus.
• Strong organization skills with excellent attention to detail.
• Excellent communication skills, both written and verbal.
• Experience with any collection tool/systems a plus.
• Ability to work independently, under tight deadline at times, and in an ever changing/dynamic environment.
• Proficiency with MS Office suite including in-depth knowledge of Outlook, Word and Excel with the ability to pick up new systems and software easily.
• Willing to work in EMEA or NAR shift timings will be 3 PM to 12 AM.
• Experience, Skills and Qualifications

Morningstar

Morningstar, Inc. is a leading provider of independent investment research and data, headquartered in Chicago and operating through subsidiaries in more than 30 countries with over 40 offices worldwide. It serves individual investors, financial advisers and wealth managers, asset managers, retirement plan providers and institutional investors with data, analytics and research (Morningstar Direct, Morningstar Investor, PitchBook for private markets, Sustainalytics for ESG research), credit ratings through Morningstar DBRS, Morningstar Indexes, and investment management and retirement services.

Morningstar India Private Limited, based in Vashi, Navi Mumbai, is a major data, research, technology and operations centre for the group — Morningstar counts India as one of its four regions alongside the Americas, EMEA and Asia-Pacific — and has been certified as a Great Place to Work for ten consecutive years. Its Mumbai teams work in managed-investment and equity data, equity and manager research, index management and operations, credit and ESG research, product development, client service and corporate finance — work that suits CA, CFA, MBA (Finance), M.Com and B.Com profiles as well as quantitative and research specialists.

• Industry: Financial services — independent investment research, data, indexes and credit ratings
• Headquarters: Chicago, Illinois, USA
• In India: Morningstar India Private Limited, Vashi, Navi Mumbai (Vishwaroop IT Park) and Mumbai (Platinum Park)