Morningstar US | Senior Manager, Accounts Receivable & Collections

Responsibilities

• The Senior Manager, Accounts Receivable – Collections (AMER) leads collections operations for Morningstar US, with primary accountability for the Chicago-based team and oversight of an overseas team that reports to this role for day-to-day operations and guidance.
• This position does not have billing responsibilities; the focus is squarely on collections execution, escalation management, and team leadership across the region.
• This role partners across six Morningstar business segments to ensure collections OKRs are met, building trusted relationships with stakeholders in each business while leading a team that spans time zones and reporting lines.
• The Morningstar Finance team handles everything “money” across the organization, including accounting, quote-to-cash, payroll, compliance, and budgeting for our fast-paced and growing company, and supports the business by providing actionable insights on financial health.
• Manager is also responsible for developing the professional growth path of direct reports, using a trust-based leadership style that emphasizes empowerment over oversight.
• Lead and manage a Chicago-based team of three, providing coaching, performance management, and day-to-day direction on collections activities for Morningstar US.
• Provide day-to-day operational guidance and direction to an overseas collections team, ensuring consistent standards, workflows, and service levels despite the distributed reporting structure.
• Own collections OKRs across six Morningstar business segments, building and maintaining trusted relationships with stakeholders in each business to ensure goals are met.
• Develop and execute collections strategies that reduce past-due balances, improve DSO, and minimize bad debt exposure across the AMER portfolio.
• Monitor and report on key collections metrics, translating data into insights that inform decision-making at both the team and business-segment level.
• Partner with the overseas team's local leadership to align on priorities, resolve roadblocks, and maintain a unified collections process.
• Identify and lead process improvement initiatives and special projects as they arise, partnering with Finance, Sales, and Customer Success as needed.
• Ensure compliance with internal controls and collections-related policies across all supported business segments.
• Support the vision and values of the company by setting an example and demonstrating desired behaviors.
• Use a trust-based, empowerment-driven leadership approach to build individualized professional development and career road maps for each direct report.
• Escalate and help resolve complex or sensitive account issues, partnering with senior leadership on risk management where needed.

Qualifications

• 7+ years of progressive experience in collections or accounts receivable, including at least 3 years in a leadership or people-management role.
• Demonstrated experience managing or guiding distributed or international teams, including teams outside a direct reporting line.
• Experience supporting multiple business units simultaneously, with the ability to build credibility and relationships across diverse stakeholder groups.
• Excellent communication and relationship-building skills, both written and verbal.
• Strong analytical and problem-solving skills, with a data-driven approach to managing OKRs and collections performance.
• Experience with Salesforce, Oracle ERP, and Sidetrade or similar collections platforms preferred.
• Ability to operate effectively across time zones and in a fast-paced, ever-changing environment.

Morningstar US

Morningstar US is an employer hiring in India (sector: BFSI / Investments / Insurance).

Its finance, accounts, audit and tax openings in India are mostly in Chicago and New York.

• Industry: BFSI / Investments / Insurance