Nomura India | e-Client Services

About the team

This primarily means configuration of clients for trading on Multi Dealer Platforms, direct FIX/APIs and Nomura’s single dealer platform – NomuraLive.

Responsibilities

• Founded as a centre of excellence, the group leads the way in price discovery and portfolio optimization techniques and is integral to the business’ aggressive revenue targets.
• The team is playing an integral role in structuring, pricing, risk management and new idea generation.
• The eFX Client Services team is responsible for supporting Nomura’s FX electronic trading offering to clients 23/5.
• The team provides real time first line customer support to clients and proactively monitors flows on across platforms to identify and escalate issues.
• Responsible for providing clients with access to electronic liquidity on Multi Dealer Platforms and Nomura Live (Nomura’s FX trading platform).
• This involves daily interaction with sales and trading.
• Handling configuration of onboarding clients to trade with Nomura on electronic platforms– acting as the central point of contact for key institutional clients.
• First line customer support for clients requiring assistance with electronic trading.
• Partnering with sales, trading and technology to resolve client issues.
• Ensuring that Nomura’s eFX clients are granted electronic trading access in accordance with agreed procedures and policies in a seamless and efficient fashion – putting the client’s experience first.
• Providing the eFX business and clients with real time support to facilitate a first class trading experience for the client.
• Build strong relationships with external and internal stakeholders to maintain an optimal operating model.

Requirements

• Minimum 2/3 years of experience working within markets.
• Knowledge of OTC and Cash FX products and markets is desirable – as is exposure to electronic trading.
• Experience in a markets client service role is preferential.
• Ability to manage multiple stakeholders and interact with all levels of individuals in the business.
• Understanding of Global markets and electronic FX business.
• Ability to multi task and work in a high pressure environment is critical.
• Excellent team work and communication skills.
• Advanced excel skills are advantageous.
• Hands-on on any basic electronic application.
• Experience: 3 - 5 years

Nomura

Nomura is a Japanese financial services group, founded in 1925 and headquartered in Tokyo, with a network spanning around 30 countries and regions. Its business is organised into four divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking.

In India, Nomura Services India in Powai, Mumbai supports the group's global businesses with teams in financial control and reporting, risk management, operations, research, trading support, compliance, legal and technology. Roles in financial control, product control, regulatory reporting, risk, audit and operations there suit chartered accountants, ACCA and CFA professionals and MBA (Finance) graduates.

• Industry: Global investment banking and financial services
• Headquarters: Tokyo, Japan (Nomura Holdings, Inc.)
• In India: Nomura Services India in Powai, Mumbai, a large centre supporting the group's businesses worldwide, with further offices in Mumbai and Gurugram