Nomura India | OPS-BA / IWM

About the team

The analyst will work closely with IT teams, business stakeholders, and project managers to translate business needs into actionable change initiatives, leveraging JIRA-based workflows, creating comprehensive Business Requirements Documents (BRDs), reviewing Functional Requirements Specifications (FRS), conducting UAT testing, and overseeing implementation.

Responsibilities

• Our division is responsible for the management and execution of millions of securities transactions on a daily basis.
• The team interacts heavily with Middle office, Front Office, Relationship managers, Client Service officers, Sales, Credit, Treasury, regional stakeholders, Risk, agent banks and Information Technology.
• The Change Analyst role serves as a key operational and strategic resource within the Change Management function, responsible for managing the end-to-end change lifecycle while driving process optimization and automation initiatives.
• This role bridges business requirements and technical implementation, ensuring changes are properly documented, tested, and deployed with minimal risk.
• Additionally, the role will identify and implement AI-powered and automation tools to eliminate manual, bespoke processes and redesign workflows for efficiency and scalability.
• JIRA Management: Monitor, track, and manage JIRA tickets raised across the change book of work; ensure proper categorization, prioritization, and linkage between Book of Work JIRAs and implementation JIRAs.
• Change Documentation: Create and maintain comprehensive Business Requirements Documents (BRDs) in Confluence, ensuring clear articulation of business drivers, objectives, scope, and success criteria.
• Requirements Review: Review Functional Requirements Specifications (FRS) provided by IT teams; validate completeness, accuracy, and alignment with business requirements; identify gaps and escalate for clarification.
• Change Traceability: Ensure proper fixVersion assignment in JIRA for release traceability; maintain clear linkage between functional JIRAs, commits, and test evidence.
• Change Risk Assessment: Conduct change risk and complexity assessments; support Change Advisory Board (CAB) meetings with risk analysis and recommendations.
• Change Approvals: Coordinate change approval workflows; prepare change tickets with complete information for CAB review and sign-off.
• UAT Planning & Execution: Design and execute User Acceptance Testing (UAT) plans; create test scenarios aligned with business requirements.
• Test Evidence Management: Manage Zephyr test JIRAs; ensure functional, UAT, regression, and performance tests are properly documented with evidence; track test execution status and results.
• Test Coordination: Coordinate with business users, QA teams, and IT to ensure comprehensive test coverage across functional, UAT, regression, and performance testing types.
• Defect Management: Identify, log, and track defects; coordinate resolution with development teams; ensure defects are resolved before implementation.
• Implementation Planning: Develop detailed implementation plans with clear timelines, dependencies, and resource requirements.
• Deployment Coordination: Coordinate with IT operations and development teams to ensure smooth deployment; manage change windows and rollback procedures.
• Post-Implementation Review: Conduct post-implementation reviews; validate that changes meet business objectives; document lessons learned.
• Stakeholder Communication: Provide timely status updates to business stakeholders, project managers, and IT teams on change progress, risks, and issues.
• Process Analysis: Analyze current manual and bespoke processes to identify inefficiencies, bottlenecks, and automation opportunities.
• Automation Implementation: Identify, evaluate, and implement AI tools and automation solutions to eliminate manual work and redesign processes for efficiency.
• Best Practices: Document and implement standardized operating procedures (SOPs); promote adoption of best practices across the change function.
• KPI Monitoring: Track and report on key performance indicators (KPIs) related to change cycle time, defect rates, test coverage, and automation ROI.
• Continuous Improvement: Participate in continuous improvement initiatives; recommend process enhancements based on data and stakeholder feedback.
• Cross-functional Coordination: Serve as primary liaison between business stakeholders, IT teams, development, QA, and operations.

Requirements

• Change Management Knowledge: Strong understanding of change management principles, ITIL frameworks, and change governance best practices.
• JIRA Expertise: Advanced proficiency in JIRA; experience with Book of Work and implementation JIRA structures; ability to create custom workflows and reports.
• Requirements Analysis: Ability to translate business requirements into clear, actionable specifications; experience creating BRDs and reviewing FRS documents.
• Testing & QA: Understanding of testing methodologies (functional, UAT, regression, performance); experience with test planning and execution.
• Process Improvement: Demonstrated ability to identify process inefficiencies and implement improvements; experience with Lean, Six Sigma, or similar methodologies.
• Automation & AI Tools: Familiarity with RPA platforms (UiPath, Automation Anywhere, Blue Prism) or AI-powered workflow tools; ability to evaluate and recommend automation solutions.
• Documentation: Excellent written communication skills; ability to create clear, comprehensive documentation for technical and non-technical audiences.
• Stakeholder Management: Strong interpersonal and communication skills; ability to work effectively with diverse stakeholder groups.
• Attention to Detail: Meticulous attention to detail; ability to manage complex, multi-faceted change initiatives.
• Problem-Solving: Strong analytical and problem-solving skills; ability to work through complex issues and identify creative solutions.
• 2-5 years of experience in change management, business analysis, or process improvement roles

Nomura

Nomura is a Japanese financial services group, founded in 1925 and headquartered in Tokyo, with a network spanning around 30 countries and regions. Its business is organised into four divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking.

In India, Nomura Services India in Powai, Mumbai supports the group's global businesses with teams in financial control and reporting, risk management, operations, research, trading support, compliance, legal and technology. Roles in financial control, product control, regulatory reporting, risk, audit and operations there suit chartered accountants, ACCA and CFA professionals and MBA (Finance) graduates.

• Industry: Global investment banking and financial services
• Headquarters: Tokyo, Japan (Nomura Holdings, Inc.)
• In India: Nomura Services India in Powai, Mumbai, a large centre supporting the group's businesses worldwide, with further offices in Mumbai and Gurugram