Otis India | Accounts Payable, Travel & Expense Management

Responsibilities

• We are seeking an experienced and results-oriented professional to be a part of the Travel & Expense (T&E) CoE.
• The ideal candidate will have strong expertise in end-to-end T&E processes, policy compliance, audit, controls, stakeholder management, and process improvement.
• This role requires excellent communication skills, analytical thinking, and the ability to collaborate with cross-functional teams to drive operational efficiency and enhance employee experience.
• Required Skills To succeed in this role, you bring deep expertise in expense management combined with a strategic mindset and a passion for driving global transformation.
• As part of this role, you will be part of our newly formed Travel & Expense CoE, which is responsible for managing the global processes for Travel & Expense in OTIS.
• Our team is dedicated to delivering superior service to our stakeholders and adding value through standardization and efficiency.
• Lead end-to-end Travel & Expense operations, ensuring high-quality service delivery and compliance with global policies.
• Monitor and manage service levels (SLAs), operational KPIs, productivity, quality, and customer satisfaction metrics.
• Drive operational governance through regular business reviews, performance reporting, and issue resolution.
• Manage escalations and ensure timely closure of complex operational issues.
• Identify opportunities for process simplification, standardization, automation, and digitization.
• Lead continuous improvement initiatives using Lean, Six Sigma, or similar operational excellence methodologies.
• Partner with Digital, IT, and Product teams to enhance SAP Concur capabilities and user experience.
• Support implementation of new policies, system enhancements, and global process transitions.
• Ensure adherence to corporate Travel & Expense policies, financial controls, and statutory requirements.
• Support internal and external audits by maintaining strong documentation and control frameworks.
• Identify operational risks and implement sustainable mitigation plans.
• Maintain process documentation, SOPs, and knowledge repositories.
• Build trusted relationships with regional and global business stakeholders.
• Collaborate with Finance, Procurement, Payroll, HR, Tax, and Internal Audit teams to resolve business issues and improve service delivery.
• Present operational performance, insights, and improvement recommendations to senior leadership.
• Lead, coach, and develop a high-performing operations team.
• Support talent development, succession planning, and employee engagement initiatives.
• Drive performance management and capability building across the team.
• Process Excellence & Transformation

Requirements

• Experience with SAP Concur, AppZen, Microsoft Excel, and PowerPoint is an added advantage.
• Minimum 5 years of hands-on experience supporting SAP Concur.
• Demonstrated experience in Travel And Expense operations within a multinational environment.
• Proven experience of leading teams and managing service delivery.
• Experience working with global stakeholders across multiple regions and time zones.
• Exposure to process transitions, transformation, or automation initiatives is preferred.
• Strong expertise in SAP Concur Expense and Travel.
• Strong analytical skills with advanced Microsoft Excel and reporting tools.
• Experience with Power BI, Tableau, or similar visualization tools is an advantage.
• Understanding financial controls, compliance, and audit requirements.

Otis India

Otis India is an employer hiring in India.

Its finance, accounts, audit and tax openings in India are mostly in Bengaluru.