Prudential Global Services India | Senior Manager, Group Financial Crime Compliance Fiserv Operations

Roles and responsibilities

• Investigate and resolve incidents and service requests related to alerts, reports, and threshold configurations.
• Act as the main contact and guide AML users with business-related system issues and queries.
• Assess change requirements from Business Owners and manage the change process.
• Support migration of static and transactional data between core systems.
• Lead the team in the implementation of group-wide AML solutions across multiple entities in Asia and Africa.
• Engage with business users and IT teams to gather and document accurate business requirements.
• Review project deliverables to ensure quality and alignment with business needs.
• Contribute to dashboard development and Management Information (MI) reporting for Group and local business users.
• Contribute to documentation of user stories, test cases, and system enhancements.
• Maintain continuous alignment of project scope with strategic business objectives and recommend improvements where applicable.
• Maintain standardized templates, trackers, and documentation to support project delivery and audit readiness.
• Ensure consistency and accuracy in documentation across FCC initiatives.
• Manage the cost recharges from AML Technology initiatives.
• Identify and escalate risks to senior management where appropriate.
• Assist in regulatory and audit engagements by preparing relevant documentation and system reports.
• Serve as a strategic advisor on AML/Fiserv solutions and related controls.
• Collaboration: Effective team player with strong stakeholder engagement across Group Risk, Compliance, and local 2LoD teams.
• Escalate critical incidents to the Business Owner that may impact business operations.
• Escalate high-impact system issues to the System Owner/ Application support team to ensure timely resolution and system availability.

Technical skills

• Communication: Excellent written and spoken English; able to present complex data clearly to senior stakeholders articulating rationale and methodology.
• Attention to Detail: Ensures accuracy in MI reporting, governance documentation, and risk indicators.
• Sound system implementation knowledge including system testing, cyber/technological risks identification and mitigation.
• Experience in writing MSSQL and stored procedures.
• Experience in data pipeline development and workflow automation (desirable).
• Familiarity with AI-driven workflow automation and agentic AI concepts (desirable).
• 7+ years’ experience in data analytics and project management in multiple and large-scale Compliance transformation initiatives.
• Experience working in Group / Regional Office.
• Strong understanding of financial crime regulations, including AML, CTF, sanctions, tax evasion, fraud, and ABC.
• Good knowledge of data

Prudential Global Services India

Prudential Global Services India is an employer hiring in India (sector: BFSI / Investments / Insurance). In its own words: "Prudential plc has been a trusted partner for over 175 years, helping individuals and families in Asia and Africa protect their health, wealth, and future."

Its finance, accounts, audit and tax openings in India are mostly in Bengaluru.

• Industry: BFSI / Investments / Insurance