Serco | Operational Control Centre Controller

Responsibilities

• As an OCC Controller in our Justice and Immigration team, you’ll play a vital role in helping us deliver end‑to‑end operational support for the Prisoner Escort and Custody Services (PECS) contract.
• You’ll coordinate resources, manage welfare priorities and maintain strong communication links with courts, custody suites, prisons and vehicle bases — keeping logistics and planning operations running smoothly even when the workload is unpredictable or fast‑moving.
• If you’ve worked in fast‑paced, high‑pressure settings where clear communication, quick decision‑making and calm under pressure are essential, you’ll bring valuable strengths to this role.
• By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks).
• Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
• You’ll work closely with colleagues across the South of England region to plan, coordinate and monitor high‑stakes movements, ensuring safety, welfare and compliance at every step.
• Lead and support operational processes that contribute to overall contract delivery and performance across adult and CYP services.
• Plan and schedule PECS resources to transport custodies in line with CSOP, SOP and contractual performance targets, including timely delivery to court, collections, late returns, lockouts and Inter‑Prison Transfers.
• Ensure the appropriate and efficient use of resources, including fleet, crew hours, breaks and driving requirements.
• Communicate effectively with key internal and external stakeholders including HMCTS, HMPPS, custody suites, prisons, PMU and vehicle bases.
• Build relationships rooted in integrity, transparency and trust.
• Work calmly and effectively when handling unpredictable or challenging workloads.
• Ensure operational activity complies with Health and Safety Group Operating Standards.
• Support and train colleagues where required.
• You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
• Make planning decisions that always prioritise crew and custody welfare.
• Make defensible, logical decisions to resolve operational problems.

Requirements

• Excellent verbal and written communication skills, interpersonal capability and problem‑solving skills.
• Strong IT skills and confidence working with multiple systems in a data‑driven environment.

Serco

Serco is an employer hiring in the United Kingdom.

Its finance, accounts, audit and tax openings in the United Kingdom are mostly in Gloucester.