Standard Chartered India | Associate Director, Lending Fraud Risk

Responsibilities

• The Fraud Risk Investigator will be responsible for identifying, investigating, and mitigating fraud risks with a focus on Small and Medium Enterprise (SME) portfolios.
• The role requires strong investigative skills, the ability to analyze financial and transactional data, and familiarity with fraud risk management tools and systems.
• Support the fraud risk strategy by identifying emerging lending fraud trends and providing insights for risk mitigation.
• Contribute to the development of fraud playbooks, investigation frameworks, and best practices.
• Provide feedback on effectiveness of fraud risk tools and suggest improvements or new solutions.
• Implement the Fraud Risk management infrastructure (tools and technology) for channels and products within WRB.
• Manage fraud risk, assisting businesses with implementing the 'best in class' tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.
• Partner with risk management teams to align investigations with broader fraud strategies.
• Investigate suspected fraud cases in Retail WRB lending, partnerships, and digital channels and collaborate with business units to resolve cases and implement remedial measures.
• Prepare investigation reports and recommendations to senior management for decision-making.
• Implement FRM policy, strategies and Global Process Standards across all channels and products.
• Develop application fraud detection framework for all products and channels to identify and respond to existing and emerging external fraud risks.
• Provide subject matter expertise to stakeholders on fraud typologies relevant to WRB retail lending.
• Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
• Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.
• Support awareness programs for frontline and business teams on fraud detection red flags.
• Conduct end-to-end fraud investigations, including evidence gathering, transaction analysis, and customer due diligence.
• Perform root-cause analysis of fraud incidents and recommend control enhancements.
• Assist in the calibration and optimization of fraud detection rules, models, and scenarios.
• Ensure timely closure of cases and accurate reporting of fraud losses and recoveries.
• Lead and drive standardization, automation and consolidation through re-engineering and process improvement initiatives for the group for Fraud Risk Management.
• Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations.
• Ensure effective recovery tracking process in place for management of fraud risk.
• Accountable for pre-booking scenarios development / fine-tuning to improve detection rates and FPR (false positive rates) in application fraud screening.
• Accountable for defining SOW for fraud detection technology enhancements, prioritization and development related discussions/workshop with the vendor/s.

Requirements

• Strong Project management and Fraud Risk management skills with attention to detail.
• Sound understanding of fraud risk typologies (application fraud, synthetic identities, first-party fraud, collusion etc.,).
• Familiarity with fraud detection tools, case management systems, and data analysis platforms.
• Knowledge of Retail lending processes and related fraud risk exposures.
• Excellent written and verbal communication skills to document findings and interact with stakeholders.
• Strong collaboration and concerted efforts with key stakeholders/partners.
• Good understanding and working experience on Credit risk and fraud risk management
• Good Knowledge of Client KYC, CDD and verification process
• Sound Knowledge of Client onboarding, maintenance, and credit underwriting processes
• Good understanding of country fraud risk landscape (Loss events, Bureau checks, Local verification tools/ applications).
• Hands on experience on application fraud risk screening & surveillance applications/ tools is must along with alert review and investigation process.
• Knowledge of applicable Country regulatory and compliance guidelines (driven by Country central bank and other state authorities) relevant to mitigati
• Experience in handling SME-related investigations will be an advantage.

Standard Chartered

Standard Chartered is an international banking group headquartered in London, with a strong focus on Asia, Africa and the Middle East. It was formed in 1969 through the merger of Standard Bank and The Chartered Bank.

Its Indian global business services centres hire finance professionals for financial control, stress testing, regulatory reporting, tax and risk roles.

• Industry: Banking and financial services
• Headquarters: London, UK
• In India: Present in India for over 150 years, with global business services centres in Bengaluru and Chennai