Standard Chartered India | Director, Mumbai Middle Office Lead

Responsibilities

• The candidate will manage an organisation of 5 employees locally and be accountable for Middle Office procesess/ controls performed by GCC.
• Promote a speak up culture within the team and host regular team feedback sessions.
• Delivery of the MO strategic roadmap, which incorporates principles from the Process & Controls Simplification programme, Re-platforming agenda.
• Partner with business and COO to continuously provide value add service to drive efficiency and support business growth.
• Communicate with clients to solve immediate day to day issues with transactions as well as understand their longer terms needs to shape business decisions in Operations.
• Identify and close knowledge gaps within the Hubs through hands on training.
• Provide senior oversight and face off to senior stakeholders across COO, Sales & Trading Business Leaders, Risk, Compliance, Technology and Operations.
• Lead and represent Middle Office in strategic programmes to enable the Bank to meet regulatory objectives and simplification targets.
• Drive global consistency and transparency by defining and maintaining a catalogue of services and capability matrix.
• Establish efficient BAU day-to-day operations and serve as point of escalation for stakeholders internally and externally.
• Drive new business initiatives to aid revenue and growth priorities.
• Provide direction to processing and control functions within MO to create high performing, effective teams.
• Manage query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation to minimise risk exposure.
• Collaborate with global Middle Office and Centre of Excellence to achieve seamless follow the sun model and constantly seek opportunities to achieve process consistency.
• Build team profile with the Front Office.
• Build strong relationship with Centre of Excellence and Trade Control GCC teams to facilitate efficient communications and speedy resolutions of issues.
• Partner with Technology to deliver transformation.
• Work with FO to identify booking model improvements and drive efficiency.
• Ensure trade controls are reviewed and updated to sync with any development in the regulations/booking models etc.
• Manage performance effectively through 1-2-1s and skip meetings.
• Ensure alignment with Span of Control guidelines and de-layer the organisation.
• Own, drive, and / or participate in remediation programs to mitigate risk to the business.
• Develop and maintain documentation that will provide minimum standards and guidance for all processes in BCS.
• Ensure adherence to the Enterprise Risk and Operational Risk Frameworks.
• Develop metrics to monitor business processes, and to supply indicators of risk and performance.

Qualifications

• Strong understanding of IB / Markets businesses, product life cycle, and the operating environment.
• Previous experience in leading global teams across the Operations lifecycle.
• Evidenced track record of high-profile project delivery (Regulatory, External / Internal Policy, Industry Standards, Technology).
• Strong personal brand with the gravitas and presence to create a movement.
• Able to use data to produce a “story” and present a roadmap / solution to target state.
• Excellent verbal and written communication skills.
• Able to simplify complex problems / scenarios to a wide audience and gain stakeholder buy-in.

Standard Chartered

Standard Chartered is an international banking group headquartered in London, with a strong focus on Asia, Africa and the Middle East. It was formed in 1969 through the merger of Standard Bank and The Chartered Bank.

Its Indian global business services centres hire finance professionals for financial control, stress testing, regulatory reporting, tax and risk roles.

• Industry: Banking and financial services
• Headquarters: London, UK
• In India: Present in India for over 150 years, with global business services centres in Bengaluru and Chennai