Standard Chartered India | Manager - Contract Management Services

Responsibilities

• Supply Chain Management (SCM) is responsible for the overall commercial and risk management with the bank’s external third-party suppliers.
• The Specialist, Contract Management Services (CMS) is responsible for delivering Contract Management Services that provide specialised support to Contract Managers/Owners of assigned contracts within respective categories or domains.
• This role serves as the subject matter expert with deep industry knowledge in the relevant sub-category/domain and ensures that Contract Managers/Owners receive the necessary support to meet their contract management and ownership obligations throughout the entire contract lifecycle.
• Support the Manager, CMS in accelerating the delivery of efficiencies and advancing CMS services across the Bank and all applicable categories, ensuring alignment with the Bank’s overall procurement lifecycle objectives.
• Act as the subject matter expert for the assigned category or sub-category within CMS services and serve as the primary point of contact for Contract Managers/Owners.
• Contribute to the ideation and development of technology advancements (e.g., AI, automation, tooling) to strengthen CMS capabilities.
• Develop and maintain strong relationships with Contract Managers/Owners and SCM stakeholders.
• Build and maintain strong relationships with internal stakeholders, including legal, compliance, finance, and business units.
• Support problem resolution and act as the final escalation point for assigned category or domain of CMS inquiries and issues.
• Support the input of design and requirements for the platform and tools strategy for CMS.
• Support initiatives and identify use cases to optimise process and cost efficiency (e.
• Drive initiatives to optimize value creation through effective contract management.
• Monitor and improve end user experience.
• Support the Contract Manager/Owner through Contract Owner Training, Risk assessments are completed, and contracts documents are in order.
• Ensure Contract Compliance has been completed to enable the contracts to be operational.
• Ensure that the key contract obligations are registered in the key obligations log; and.
• Work with the Contract Manager to attest that the contract obligations are known and understood.
• Provide support for catalogue creation and maintenance.
• Ensure that the commercial obligations that relate to spend are recorded and logged with finance for forecasting purposes.
• Work with the Contract Managers/Owners to manage contracts changes, amendments, and updates.
• Assist Contract Managers/Owners in system meta data changes, include Contract Manager/Ownership changes.
• Support regulatory driven contract change programs.
• Support Contract Managers/Owners with Day 2 period risk assessments as required by TPRM standards.
• Support the resolution of risk exceptions.
• Maintain a flight plan of key contract dates (a flight plan), that includes renewal notice periods, expiry dates and.

Qualifications

• A minimum of 5 years of experience in procurement and/or contract management, and/or supplier management.
• Knowledge of contract law, procurement, and supplier management best practices.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in procurement and contract management software and categories such as Technology, Banking Operations, Marketing, Financial Services, Real Estate, Travel, Professional Services, HR Services.
• Knowledge in ERP system (Ariba)

Standard Chartered

Standard Chartered is an international banking group headquartered in London, with a strong focus on Asia, Africa and the Middle East. It was formed in 1969 through the merger of Standard Bank and The Chartered Bank.

Its Indian global business services centres hire finance professionals for financial control, stress testing, regulatory reporting, tax and risk roles.

• Industry: Banking and financial services
• Headquarters: London, UK
• In India: Present in India for over 150 years, with global business services centres in Bengaluru and Chennai