Standard Chartered India | Manager, Wealth Operations

Responsibilities

• Delivery against agreed service standards (TAT, Accuracy, Referrals) including all financial settlements to all external entities.
• Manage costs within Budgets/Forecasts and deliver against budget targets for cost saves.
• Monitor cost trends / unit cost and identify opportunities for reducing the same through automation and other initiatives.
• Monitor and track margin trends and maintain at optimal levels at all times.
• Review and approve spends in line with delegated authorities and as per Group policy and procedures.
• Manage the cost centres efficiently wherein designated as cost centre owner.
• Ensuring talent on boarding and retention with succession plan in place for key roles and maintaining healthy bench-strength and leadership pipeline.
• Ensuring framework for objective performance assessment of all team members.
• Ensuring right-skilling and Cross Skilling among team members and training /certification for specific roles.
• Ensuring timely reporting of risk items as per the Group Risk Management Framework.
• Drive risk management initiatives across the unit resulting in minimal or zero breaches and zero regulatory breaches whether data related or others.
• Ensuring adherence to all Group Policies and Procedures and adequate training to staff to ensure compliance at all times.
• Ensuring business continuity strategies are in place and tested at regular intervals as per standards agreed with country stake holders.
• Ensure Risk Assessment template is filled and signed off by Head of Unit before BAU adoption of any new process or amendment of an existing process.
• Review and drive strategic opportunities in transformation to adopt exception processing operating model.
• Support and lead change initiatives and provide feedback for change proposals.
• Deliver sustainable cost saves and service levels on par with or superior to competition.
• Contribute to overall WRB Operations leadership forum.
• Support growth and development opportunities for talent management and retention.
• Engage key stakeholders and support functions for strategic initiatives and transformation.
• Responsible for the management and delivery at the desired service standards of WRB Operations at SC GBS supporting various countries.
• Enabling a conducive environment for people including effective engagement
• Empowering with appropriate delegated authorities
• Approving existing BAU process documents (DOI/PCA) and UAT test results. -
• Enable and encourage continuous improvement initiatives with STP capability transformation of process

Requirements

• Deepen end to end digital capabilities from Multi touch to single touch to zero touch processing.
• Strong detective controls and continuous learning and fixing from risk incidents.

Standard Chartered

Standard Chartered is an international banking group headquartered in London, with a strong focus on Asia, Africa and the Middle East. It was formed in 1969 through the merger of Standard Bank and The Chartered Bank.

Its Indian global business services centres hire finance professionals for financial control, stress testing, regulatory reporting, tax and risk roles.

• Industry: Banking and financial services
• Headquarters: London, UK
• In India: Present in India for over 150 years, with global business services centres in Bengaluru and Chennai