Standard Chartered India | Product Owner- Client Due Diligence, CLM

Responsibilities

• The role translates regulatory, policy, client, operations, and market needs into a clear product roadmap and execution backlog, ensuring that due diligence journeys are effective, efficient, auditable, and aligned to risk and control requirements.
• The role partners with business, operations, risk, compliance, technology, data, and journey teams to deliver a product that improves client and frontline experience while maintaining strong due diligence, screening, evidence, and decision-control outcomes.
• The Product Owner (PO) is a sole person (not a committee), who is responsible for owning the end-to-end customer journeys and product vision & lifecycle.
• Own the WRB Client Due Diligence product backlog, roadmap, and prioritisation across onboarding, maintenance, periodic review, trigger review, and remediation journeys.
• Work with frontline, operations, and service users to understand pain points, workflow bottlenecks, evidence needs, and improvement opportunities in WRB due diligence journeys.
• Work with journey, design, and service teams to improve staff and client experience across due diligence journeys, including hand-offs, alerts, case actions, and status visibility.
• Ensure delivered backlog items address genuine user needs while preserving required control points and operational clarity.
• Manage dress rehearsals with end users, technology teams for successful completion of user verification and conversion verification tests.
• Serves as the SME for dress rehearsals and conversion related activities.
• Supports pre- & post Implementation activities in countries as business champion.
• Drive alignment between business process, policy interpretation, data capture, document collection, case management, exception handling, and evidence retention requirements.
• Ensure the backlog reflects market, segment, and risk-tier considerations for WRB client due diligence while maintaining maximum standardisation where possible.
• Manage change requests with respect to scope and timeline by following change control process and maintain the product backlog in Azure DevOps (ADO).
• Manage conversion & user acceptance testing with respect to execution, defect management with technology teams for timely closure.
• Build strong working relationships across business, operations, risk, compliance, technology, data, and journey teams to support effective delivery of the due diligence product.
• Support knowledge sharing and change readiness so impacted teams understand new process, data, and control requirements introduced through product changes.
• Responsible for identifying, assessing, monitoring, controlling, mitigating, Escalating Risks to management as appropriate.
• Support governance, stakeholder forums, and programme checkpoints with clear updates on scope, dependency, risk, issue, and decision status.
• Ensure product decisions, scope changes, and prioritisation outcomes are documented clearly and communicated to relevant stakeholders in a timely manner.
• Contribute to release readiness, acceptance, and post-implementation review processes to ensure delivery quality and accountability.
• Translate business objectives, policy requirements, control needs, and user pain points into clearly defined epics, features, user stories, and acceptance criteria.
• Define target outcomes for the due diligence product, including control effectiveness, turnaround-time improvement, rework reduction, and user experience simplification.
• Set clear release priorities and make trade-off decisions across value, risk reduction, regulatory need, operational impact, and delivery capacity.
• Write the corresponding user stories and provide ongoing clarification to delivery teams during sprint execution and accept completed scope against agreed business outcomes and acceptance criteria.

Requirements

• Good and Group’s brand and values in Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Strong Product Owner or Business/Product Analyst experience in banking, client lifecycle management, onboarding, KYC, CDD, remediation, or regulated operations.
• Demonstrated ability to manage and prioritise complex backlogs across multiple stakeholder groups and competing deadlines.
• Good understanding of retail banking operating models and the practical realities of due diligence, case management, operational controls, and auditability.
• Experience defining clear user stories, acceptance criteria, business rules, and outcome measures for change delivery teams.
• Ability to balance regulatory/control intent with client experience, operational simplicity, and delivery pragmatism.
• Strong communication, facilitation, and decision-making capability across business and technology audiences.
• Experience supporting agile delivery, sprint ceremonies, release readiness, and post-implementation improvement cycles

Standard Chartered

Standard Chartered is an international banking group headquartered in London, with a strong focus on Asia, Africa and the Middle East. It was formed in 1969 through the merger of Standard Bank and The Chartered Bank.

Its Indian global business services centres hire finance professionals for financial control, stress testing, regulatory reporting, tax and risk roles.

• Industry: Banking and financial services
• Headquarters: London, UK
• In India: Present in India for over 150 years, with global business services centres in Bengaluru and Chennai