Standard Chartered India | Senior Manager - Cash Operations

Responsibilities

• Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure)
• Manage teams in building a stronger relationship with our clients and customers.
• Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network.
• Manage all initiatives to get more fit and flexible in the way we work.
• Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon.
• Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time.
• Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies.
• Identifying exceptions from the norms & initiating corrective and preventive actions.
• Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager.
• Ensure provision of ongoing training and development, to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk.
• Responsible for the Audit and Risk Control Standard associated with Cash Services operations.
• Work with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management.
• Timely update of monitoring conducted in ORMA Optial Ensure risks and issues identified are resolved in an appropriate and timely manner.
• Provide oversight across three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements.
• Assisting the manager in leading the Cash Management Operations to achieve quality service by meeting the prescribed objectives and goals.
• Assist the Manager in overseeing the daily operations of the Payment team and contribute towards meeting the team’s objectives.
• Manage staff individual performance, against set objectives and providing the appropriate support, motivation, and guidance to staff to achieve these objectives.
• Contribute to the development of associates by guiding, coaching, motivating, supporting, and assisting selected number of associates.
• Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).
• Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices, and code of conduct imposed by the Company/ Group.
• Verify transactions processed by Service Lead, Senior Global Operations Officer and Global Operations Officer and authorize those that fall within own-delegated release authority.
• Checking of and/or approving customer payment order against Payment system.
• Responsible for succession planning for key positions, managing the attrition of employees and ensuring that a plan is developed and executed for high potential individuals in the department.
• Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set.
• Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management.

Standard Chartered

Standard Chartered is an international banking group headquartered in London, with a strong focus on Asia, Africa and the Middle East. It was formed in 1969 through the merger of Standard Bank and The Chartered Bank.

Its Indian global business services centres hire finance professionals for financial control, stress testing, regulatory reporting, tax and risk roles.

• Industry: Banking and financial services
• Headquarters: London, UK
• In India: Present in India for over 150 years, with global business services centres in Bengaluru and Chennai