Standard Chartered India | Senior Manager, Settlements

Responsibilities

• The prospect candidate would be primary responsible for managing the custody services offering, comprising of client service management, transaction processing, and monitoring, reporting and operational risk reporting.
• To ensure that Department Operating Instructions (DOI), checklists, SLA are kept up to date, and shared with the team-members and reviewed to ensure practicing of the same.
• Drive continuous quality improvement and automation across custody.
• Manage a growing offshore outsource team and empower the team to take on greater responsibilities.
• Collaborate with stakeholders across the organization to ensure seamless and scalable operations.
• Drive the implementation of new clients, products, and services.
• Lead hubbing of operations right shoring for FSS markets.
• Work with Compliance to understand new regulatory requirements and ensure we fulfil our obligations.
• Review processes and procedures to identify weaknesses/inefficiencies and recommend remedial action as required.
• Works closely across the bank to ensure best in class & quality services are being provided to local BAM clients.
• Works closely with FI to align and understand client strategic growth opportunities for the local BAM clients.
• Ensures consistent levels of service are provided to clients.
• Build strong relationship and trust with local BAM clients.
• Support projects around Custody and Market changes.
• Resolve queries raised by clients and stakeholders, seeking guidance from Compliance where required.
• Lead and engage with new on-boarding of clients to facilitate the operational take-on and set-up of new relationship.
• Identifies innovative solutions to clients’ requirements, maximising re-use of existing capabilities.
• Identifies opportunities for growth from existing business and for referrals to work with FSS RMs and Sales for new products and services.
• Researches clients to fully understand their business model and identify innovative ways to anticipate and manage their requirements.
• Monitors competitor service offerings to identify and remediate any gaps.
• Maintains appropriate commercial balance between needs of clients and long-term profitability / efficiency of the business.
• Assist in coordinating facilitating and promoting understanding of operational risk and in implementation and the management of it.
• Ensure that turnaround times in respect of processing various transactions are met on a constant basis as per agreed SLA with respective units.
• Ensure that all enquiries / complaints are resolved within the agreed turnaround timelines.
• Build a qualified FSS pipeline that is sufficiently diverse to realise short term revenue objectives while also building for the future, balancing between large strategic mandates and less complex deals.

Requirements

• Thorough understanding of clients and ability to deliver in challenging situations.
• Experience in working with and managing outsourcing partners.
• Experience in Leadership role.

Standard Chartered

Standard Chartered is an international banking group headquartered in London, with a strong focus on Asia, Africa and the Middle East. It was formed in 1969 through the merger of Standard Bank and The Chartered Bank.

Its Indian global business services centres hire finance professionals for financial control, stress testing, regulatory reporting, tax and risk roles.

• Industry: Banking and financial services
• Headquarters: London, UK
• In India: Present in India for over 150 years, with global business services centres in Bengaluru and Chennai