Standard Chartered India | Sr Mgr, Collections Process Policy & Governance

Responsibilities

• The role supports the Global Collections Governance agenda by maintaining effective risk and control oversight, strengthening policy and procedural governance, coordinating assurance and audit activities, improving oversight of issues, actions, regulatory obligations, collector performance and scorecard governance and collection training across markets.
• The role will partner with global, regional and country Collections teams and relevant Risk, Compliance, Operational Risk and Audit stakeholders to ensure governance routines are disciplined, evidence-based and action-oriented.
• Drive effective execution of the Global Collections Policy & Governance agenda across markets, strengthening governance discipline, accountability and oversight.
• Provide independent challenge and facilitate timely resolution and escalation of material governance matters.
• Support delivery of the Global Collections Governance strategy and annual governance plan, aligned to Collections priorities, risk appetite and Group requirements.
• Identify opportunities to simplify, standardise and strengthen governance, risk and control practices across markets.
• Act as a governance partner to Global, Regional and Country Heads of Collections, translating policy, risk and control requirements into practical actions.
• Prepare clear governance insights, thematic summaries and decision papers for senior management and relevant forums.
• Build collaborative relationships with Credit Risk, Compliance, Conduct, Operational Risk, Audit, Legal, Technology, Data and country Collections teams.
• Support the delivery of strategic Collections projects and transformation initiatives by providing business input, coordinating key stakeholders, and tracking milestones, risks, dependencies and actions.
• Maintain the inventory and lifecycle governance of Collections policies, standards, procedures, guidance documents and key controls, including periodic review and evidence of approval.
• Review and challenge and have end to end oversight of country exceptions and dispensations, including rationale, approvals, conditions, expiry dates, remediation and closure evidence.
• Maintain governance calendars, committee materials, minutes, decisions and action logs, with timely escalation of overdue or high-risk items.
• Support governance of strategic change and third-party arrangements by tracking required approvals, control readiness, risks, dependencies and post-implementation actions.
• Support identification, assessment, monitoring and reporting of operational, conduct, regulatory, reputational and customer risks within Collections.
• Coordinate periodic risk and control assessments, control attestations, key control testing inputs and remediation tracking.
• Analyse risk events, control failures, breaches, complaints and emerging themes to identify root causes, potential systemic exposure and required management response.
• Coordinate internal audit, external audit, compliance review and regulatory assurance requests relevant to Collections, ensuring accurate and timely responses.
• Maintain a consolidated view of findings, management actions, owners, target dates, dependencies and closure status.
• Support pre-audit readiness reviews, evidence collation and management validation of responses and remediation plans.
• Conduct thematic governance reviews across markets to assess consistency of policy implementation, control execution and evidence standards.
• Prepare governance dashboards covering policy health, exceptions, risk events, control issues, audit findings and overdue actions.
• Ensure AI-assisted outputs are subject to human review, source validation, confidentiality requirements and applicable data, model, information security and technology controls.
• Maintain clear traceability of material AI-assisted governance outputs, including validation performed and decisions taken by accountable colleagues.
• Build governance capability through guidance, playbooks, training and sharing of good practices across Collections teams.

Requirements

• Ability to deliver effectively in a fast-paced and demanding environment.
• Bachelor’s degree in Business, Finance, Risk Management, Operations, Audit or a related discipline; relevant postgraduate qualification is advantageous.
• Experience in banking or financial services, preferably within risk, controls, governance, compliance, audit, operations or collections (Key.
• Practical experience in risk and control frameworks, issue and action management, policy governance, assurance reviews or audit coordination.
• Experience producing senior-management governance reporting and working across multiple countries or functions.
• Good working knowledge of Collections and Recoveries products, processes, operating models, customer treatment strategies, performance measures and key regulatory or conduct considerations.
• Experience supporting projects, transformation or change governance, including risk and issue management, readiness assessment, implementation oversight and post-implementation review.
• Practical experience in reviewing data and generating insights to drive and bring in improvements in the processes.
• Practical experience in driving process improvement and automation to enhance governance efficiency, control effectiveness and operational outcomes.

Standard Chartered

Standard Chartered is an international banking group headquartered in London, with a strong focus on Asia, Africa and the Middle East. It was formed in 1969 through the merger of Standard Bank and The Chartered Bank.

Its Indian global business services centres hire finance professionals for financial control, stress testing, regulatory reporting, tax and risk roles.

• Industry: Banking and financial services
• Headquarters: London, UK
• In India: Present in India for over 150 years, with global business services centres in Bengaluru and Chennai