Standard Chartered India | Team Leader

Responsibilities

• To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set.
• Manage teams in building a stronger relationship with our clients and customers.
• Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network.
• Manage all initiatives to get more fit and flexible in the way we work.
• Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon.
• Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time.
• Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies.
• Identifying exceptions from the norms & initiating corrective and preventive actions.
• Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager.
• Ensure provision of ongoing training and development, to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk.
• Responsible for the Audit and Risk Control Standard associated with Cash Services operations.
• Work with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management.
• Timely update of monitoring conducted in ORMA Optial Ensure risks and issues identified are resolved in an appropriate and timely manner.
• Provide oversight across three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements.
• Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set.
• Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management.
• Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified.
• Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality
• Meeting of own performance objectives and contribute in achieving the team’s objectives.
• Coaching selected team members to achieve the desired level of productivity and competency.

Qualifications

• Licenses and Certifications/accreditations; none additional.

Standard Chartered

Standard Chartered is an international banking group headquartered in London, with a strong focus on Asia, Africa and the Middle East. It was formed in 1969 through the merger of Standard Bank and The Chartered Bank.

Its Indian global business services centres hire finance professionals for financial control, stress testing, regulatory reporting, tax and risk roles.

• Industry: Banking and financial services
• Headquarters: London, UK
• In India: Present in India for over 150 years, with global business services centres in Bengaluru and Chennai