Standard Chartered India | Team Leader - SME BIL

Responsibilities

• Drive the team to Cross-sell multiple products to clients.
• Drive team to reduce TAT by reducing errors & bringing in process efficiencies.
• Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis.
• Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines.
• Contribute significantly to the Bank's CSR initiatives.
• Implement the HR standards in all channels being used.
• Ensure the premises H & S standards are as per standardized norms.
• Ensure branding is as per approved norms and requirements.
• Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles.
• Ensure performance management process is followed.
• Ensure complete adherence to Principles & Policy of Treating Customers Fairly.
• Ensure adherence to all the customer outcomes required by Financial Services Authority.
• Ensure 100% completion of all Mandatory e-learnings within timelines for self and team.
• Ensure complaints /sales errors/cancellations within the benchmark as required.
• Develop a strong 2nd line. Drive optimum span of control.
• Control DSR voluntary attrition levels as per score card.
• Performance Management -100% NBO Participation for FLIP.
• Ensure attrition levels are within the required limits, as per the scorecard.
• Hiring as per the budgeted headcount
• Embedding principles of Sales Governance in the Sales Value chain.
• Coordinate customer events for the cluster along with the product team
• Banking knowledge of the product

Qualifications

• Excellent communication, interpersonal & relationship building skills.
• Able to pick up new concepts quickly.
• Extensive sales experience (5 to 7 years).

Standard Chartered

Standard Chartered is an international banking group headquartered in London, with a strong focus on Asia, Africa and the Middle East. It was formed in 1969 through the merger of Standard Bank and The Chartered Bank.

Its Indian global business services centres hire finance professionals for financial control, stress testing, regulatory reporting, tax and risk roles.

• Industry: Banking and financial services
• Headquarters: London, UK
• In India: Present in India for over 150 years, with global business services centres in Bengaluru and Chennai