State Street India | Corporate Banking Operations Manager, Officer

Primary responsibilities

• Motivate and support the Team Members to meet their Goals and Objectives.
• Closely monitor the team on day to day basis to ensure all SLA’s are met and any exceptions are immediately escalated for resolution.
• Reconcile general ledger/demand deposit accounts; document discrepancies timely.
• Analyzing and researching items for resolution.
• Handles Letters of Credit maintenance.
• Handling client queries on Life cycle event.
• Provide client support and training.
• Drive 100% compliance to Process related Policies, Guidelines and Controls.
• Handle complex Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required.
• Ensure timely escalation to the management as and when required.
• Identify and drive Process improvements and other initiatives.
• Identifying alternatives, options and different ways of looking at issues/problems and to seek alternative scenario’s.
• Performance feedback: Ensure constructive performance feedback is passed on to the Team members layer each month with specific improvement areas documented & tracked to closure.
• Supervise a process which performs Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.
• Processing transactions or resolving exceptions
• Manage Interest and fee logs
• Escalate where no improvement is noticed

Required skills or certifications

• Should have an eye for detail to ensure all documents are processed and reviewed correctly.
• Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.
• Ability to identify changes to processes and procedures to improve productivity and efficiency.
• Around 10 years of experience in Loan Operations (Bilateral, Agented and Non Agented).
• Good organizational skills and the ability to prioritize under tight deadlines.
• Prior banking and/or lending knowledge beneficial.
• Candidates with knowledge of loan systems like loan IQ will hold an added advantage.
• Strong interpersonal and communication skills necessary.
• Must be detail oriented with ability to perform general analysis of credit documentation.
• Ability to work with others to accomplish tasks.
• Strong focus on the customer experience.
• Able to build strong, open & collaborative working relationships.
• Should be comfortable with Bangalore location.
• Should be open with all shifts (Including Night Shifts).
• Self-motivated and flexible with working hours
• Proficiency with Microsoft Excel

State Street

State Street Corporation is a US financial services company headquartered in Boston, Massachusetts, with roots that go back to 1792. It is one of the world's largest custody banks and asset servicers: pension funds, mutual funds, insurers and other institutional investors rely on it for custody, fund accounting and fund administration, middle-office and data services, while its investment management arm, known for the SPDR exchange-traded funds, manages money for institutions and individuals.

In India, State Street works mainly through State Street Corporate Services Mumbai Private Limited, with offices in Bengaluru, Hyderabad, Mumbai, Pune, Chennai, Coimbatore, Gurugram, Noida and GIFT City. These teams serve State Street's global clients in fund accounting, NAV calculation, fund administration and financial reporting, reconciliations, transfer agency, regulatory reporting, risk and technology — work that suits B.Com, M.Com, CA, CMA, CFA and MBA (Finance) profiles.

• Industry: Financial services — custody, fund services and investment management
• Headquarters: Boston, Massachusetts, USA
• In India: Offices in Bengaluru, Hyderabad, Mumbai, Pune, Chennai, Coimbatore, Gurugram, Noida and GIFT City (Gandhinagar)