State Street India | Insurance Fund Accounting - Senior Manager

Responsibilities

• The main function of the role is: Account for the day-to-day management of a functional/oversight team(s) and manage daily service delivery and production activities performed by staff.
• We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.
• Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.
• You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
• Oversees the activities of staff by working closely with direct reports.
• Manages the day-to-day activities and controls to ensure consistency of policies adherence to procedures.
• Manages and facilitates timely resolution of issues.
• Identifies and analyzes operations risks related to current and potential business and recommends procedural changes and controls as needed.
• Creates and uses quality service measurement tools to ensure compliance with operational standards with SLAs and SOPs and create management reporting as needed.
• Coordinates and manages projects within the department and/or with BU Shared Services, COEs and Client Operations teams.
• Conducts periodic performance reviews; provides ongoing counsel, training, development and motivation of staff.
• Participate in process improvement efforts.
• Comply with State Street risk program and timely completion of related training for self and team.
• Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries.
• Performance Focus: Provide excellent service to clients through a results-oriented mindset.
• Work in conjunction with individuals on the team as well as other Shared Service teams/COE’s, outsource locations, Client Operations and other business units to ensure seamless processing according to the fund’s policies, to ensure NAV/yield accuracy and that all SLAs are met.
• Proposes and works to implement workflow changes and supporting technical solutions leading to improved productivity and profitability.
• Keeps abreast of regulatory compliance and developments for the assigned area and apprises staff as necessary.
• During the course of normal day-to-day operation, responsible for identifying any unusual or potentially suspicious transaction activity and reporting and/or escalating in accordance with corporate policy and guidelines detailed in relevant operating procedures.
• Participates in the hiring, salary, promotional and termination recommendation process
• Adhere to State Street policies, guidelines and relevant laws and regulatory requirements.
• Work, Live and Grow.

Mandatory skill sets

• Good understanding of financial services and investment products.
• Problem Solving & Analytical Skills.
• Ability to work on MS Office (Excel, Word and PPT).
• Strong attention to detail and a focus on service.
• Strong written and verbal communication skills.
• Ability to prioritize multiple responsibilities to meet internal and industry deadlines.
• Ability to perform under pressure and manage high volumes.
• Ability to communicate with various internal teams to resolve queries and escalate accordingly.
• Strong communication, interpersonal, organizational, and time management skills.

State Street

State Street Corporation is a US financial services company headquartered in Boston, Massachusetts, with roots that go back to 1792. It is one of the world's largest custody banks and asset servicers: pension funds, mutual funds, insurers and other institutional investors rely on it for custody, fund accounting and fund administration, middle-office and data services, while its investment management arm, known for the SPDR exchange-traded funds, manages money for institutions and individuals.

In India, State Street works mainly through State Street Corporate Services Mumbai Private Limited, with offices in Bengaluru, Hyderabad, Mumbai, Pune, Chennai, Coimbatore, Gurugram, Noida and GIFT City. These teams serve State Street's global clients in fund accounting, NAV calculation, fund administration and financial reporting, reconciliations, transfer agency, regulatory reporting, risk and technology — work that suits B.Com, M.Com, CA, CMA, CFA and MBA (Finance) profiles.

• Industry: Financial services — custody, fund services and investment management
• Headquarters: Boston, Massachusetts, USA
• In India: Offices in Bengaluru, Hyderabad, Mumbai, Pune, Chennai, Coimbatore, Gurugram, Noida and GIFT City (Gandhinagar)