State Street India
State Street India | SaaS Upgrade Analyst - Officer
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Job Highlights
Responsibilities
- This is an Individual Contributor (IC) role focused on the hands-on technical execution of SaaS client upgrades for our Investment Management System (IMS).
- The Systems Analyst will be responsible for upgrade assessment, planning, execution, troubleshooting, and post-upgrade support, with strong ownership of assigned client upgrades from preparation through successful deployment.
- Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.
- You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
- Assess client systems and infrastructure to determine compatibility and readiness for upgrades.
- Collaborate with project managers and stakeholders to define technical requirements and dependencies for upgrade projects.
- Develop detailed upgrade plans, including timelines, resource requirements, and risk mitigation strategies.
- Lead technical aspects of upgrade projects, including software installation, configuration, and testing.
- Coordinate with development and testing teams to ensure smooth transition to upgraded systems.
- Implement deployment strategies to minimize downtime and disruption to client operations.
- Identify and troubleshoot technical issues and discrepancies during testing phases.
- Ensure adherence to quality standards and best practices throughout the upgrade process.
- Create and maintain documentation for knowledge transfer.
- Contribute to team training and support clients on upgraded system functionality and usage.
- Facilitate knowledge transfer sessions to share insights and lessons learned from past upgrade projects.
- Serve as a primary point of contact for technical support during the upgrade deployments.
- Investigate and resolve technical issues reported by clients or internal stakeholders.
- Identify opportunities for process improvement and automation to streamline upgrade workflows.
- Collaborate with cross-functional teams to implement enhancements and optimize upgrade methodologies.
- Help develop and execute test plans to validate functionality, performance, and compatibility of upgraded systems.
- Escalate complex issues or system failures to appropriate teams for resolution.
- Work, Live and Grow.
Skills, experience & qualifications required
- Experience in Financial Services, Investment Management, Trading, or related systems, preferably Charles River IMS (CRIMS).
- Minimum 10+ years relevant industry experience.
- Experience with MS SQL Server and/or Sybase, including database configuration, operations, troubleshooting, and basic administration.
- Experience with application and database performance monitoring tools, including identifying, troubleshooting, and resolving performance issues.
- Knowledge of servers, operating systems, networks, scripting, XML, programming languages, job scheduling, and system monitoring tools.
- Understanding of Disaster Recovery (DR) and Business Continuity (BCP) processes.
- Good experience in automation, scripting, and process improvement.
- Strong technical troubleshooting, analytical, and problem-solving skills.
- Proven ability to collaborate with internal teams and cross-functional stakeholders to deliver high-quality customer service.
- Excellent customer service, interpersonal, verbal, and written communication skills.
- Experience with Power BI or similar reporting and visualization tools is desirable.
- Hands-on experience or exposure to AI tools and technologies is a nice-to-have.
- Bachelor’s degree in Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Mathematics, Statistics, or a related technical/analytical discipline is preferred.
About the company
State Street
State Street Corporation is a US financial services company headquartered in Boston, Massachusetts, with roots that go back to 1792. It is one of the world's largest custody banks and asset servicers: pension funds, mutual funds, insurers and other institutional investors rely on it for custody, fund accounting and fund administration, middle-office and data services, while its investment management arm, known for the SPDR exchange-traded funds, manages money for institutions and individuals.
In India, State Street works mainly through State Street Corporate Services Mumbai Private Limited, with offices in Bengaluru, Hyderabad, Mumbai, Pune, Chennai, Coimbatore, Gurugram, Noida and GIFT City. These teams serve State Street's global clients in fund accounting, NAV calculation, fund administration and financial reporting, reconciliations, transfer agency, regulatory reporting, risk and technology — work that suits B.Com, M.Com, CA, CMA, CFA and MBA (Finance) profiles.
