Tata Capital | Cluster Manager - DSMG - Retail Finance - Recovery Unsecured - Recovery - Bengaluru - Krishna Tower - MM

Responsibilities

• Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket).
• Ensure that the NPA's are kept within assigned budget and active efforts are made to minimize it.
• Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers.
• Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters.
• Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT.
• Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting.
• Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts.
• Audit / Regulatory Bodies as well as policies and procedures of the company.
• Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA.

Tata Capital

Tata Capital is an employer hiring in India (sector: BFSI / Investments / Insurance). In its own words: "Tata Capital is a trusted NBFC in India providing loans, investment solutions, and financial services with seamless digital processes and quick approvals."

CA Samaaj lists Tata Capital's current India openings for finance, accounts, audit and tax professionals, taken from its official careers site (eofh.fa.em2.oraclecloud.com) and checked regularly to remove closed jobs.

• Industry: BFSI / Investments / Insurance