Trane Technologies India | Regional Support Lead APAC, India and EMEA

Responsibilities

• As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first.
• Regional Support Leads are responsible for the Enterprise Performance Management Customer Support, Training, Access Administration and Communication for their area of responsibility.
• The leads directly support the user community as the first line of user support, are responsible for developing training content and leading regional training initiatives, and they work hand in hand with the development team to execute user needs into actionable Financial System performance.
• The person in this role needs knowledge of all of the Financial System applications and be able to support their user communities in hours where additional management and technical support are not available.
• This role will require significant interaction within the finance and business communities.
• Responsible for the voice of the customer of their respective region, and articulate user needs into actionable system improvement and new functionality as well as EPM modules and tools.
• Maintain user access in line with requests and standard practices.
• Support standardization of sector and management reporting.
• Train users on application functionality and enhancements.
• Ensure timely completion of projects, and delivery of critical and measurable project objectives.
• Communicate effectively upstream to provide timely and accurate information and status updates to the Manager Customer Service and Strategic Reporting.

Qualifications

• Ability to produce and support user reporting initiatives using SmartView as well as other identified technologies.
• Ability to work with excel including macros.
• Alternatively, 3-5+ years of data visualization or data analytics experience (Google Looker, Tableau etc).
• Ability to manage multiple assignments and projects with varying deadlines.
• Ability to prioritize with minimal supervision and interact with employees at all levels.
• Must be a self-starter and be able to work independently or as part of a team.
• Experience with business process flow and cause-effect diagramming and analysis.
• Strong collaborative skills and ability to work in a dynamic fast paced environment.
• Excellent verbal, interpersonal and communication skills.
• Strong analytical and problem-solving skills.
• Strong oral and written communication skills.
• Excellent, creative problem-solving skills.

Trane Technologies India

Trane Technologies India is an employer hiring in India.

Its finance, accounts, audit and tax openings in India are mostly in Bengaluru.