U.S. Bancorp | Treasury API Coordinator

Responsibilities

• The Treasury API Coordinator is responsible for optimizing our client’s experience as they are connecting their applications to U.S.
• Our Treasury Connectivity Consultants will assist clients in selecting their preferred connectivity method to achieve the desired results and serve as a guide along the way to ensure market readiness.
• From managing technical API inquiries to orchestrating in-depth testing, we’re looking for someone with a background in collaboration across business and technical teams to contribute to the success of our clients’ onboarding.
• The actual range for the role may differ based on the location of the role.
• Responsible for coordinating and driving activities to ensure an optimal experience from defining the customer’s end-to-end journey to managing technical inquiries during their integration with U.S.
• Collaborates across business and technical teams to contribute to the success of our API operations services.
• Assists in setting up customer access to our U.S.
• Tracks and monitors the customer requests through completion, while providing excellent service and support.
• Builds up positive customer relationship by ensuring an optimal level of service delivery and product functionality exceeding customers’ expectation.
• Oversee the client onboarding journey, ensuring that our business clients can easily identify the preferred solution and integrate their application seamlessly with U.S.
• Serve as a single point of contact to orchestrate the activities required for clients to quickly launch their application.
• Guide clients through the process and track their progress to fully validate readiness to launch their application.
• Review and document the client’s use case to build a repository of knowledge that will improve our ability to understand the client’s application and connectivity with U.S.
• Analyze design and make recommendations to promote best practices and efficiency.
• Coordinate with internal teams and vendors to fulfill our client’s inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise.
• Draft documentation to improve operational processes including preparation for onboarding to new product offerings and handoff to production assistance teams after launch.
• Ensure readiness by creating workflows, procedures, and training materials for use by both internal teams and clients.
• Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.
• Defines the workflows undertaken during execution, creates the training materials, and drives system enhancements to improve operating efficiency.
• Be the subject matter expert with in-depth Technical knowledge of our API connectivity solutions and quickly facilitate client inquiries.
• Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement.
• Review our full benefits available by employment status here.
• Pay Range: $105,400.00 - $124,000.00
• Posting may be closed earlier due to high volume of applicants.

Requirements

• Typically four or more years of related experience.
• Ideally eight or more years of API support experience.
• Advanced API Support & Troubleshooting (L1/L2).
• Treasury API Onboarding & Client Integration Expertise.
• Knowledge of APIs and Integration Technologies.
• Token validation, Security frameworks, including OAuth 2.0, Mutual TLS (mTLS), certificate lifecycle management, encryption standards, access controls.
• Skilled in validating API endpoints, API Headers, request payloads, Token authentication mechanisms, response handling, error scenarios etc.
• Strong understanding of APIGEE API Management, including API proxies, traffic management, developer onboarding, environment configurations.
• Technical Documentation & Knowledge Transfer.
• Strong Knowledge of APIs and Integration Technologies

U.S. Bancorp

U.S. Bancorp is an employer hiring in India (sector: BFSI / Investments / Insurance). In its own words: "Experience personalized banking services for your unique needs with U.S."

Its finance, accounts, audit and tax openings in India are mostly in Milwaukee, Minneapolis, Saint Louis and Tempe.

• Industry: BFSI / Investments / Insurance