Vodafone Intelligent Solutions (VOIS) | Deputy Manager_Senior Billing Operations Support Engineer -Pune VOIS

What you will do

• We are seeking a skilled Senior Billing Operations Support Engineer to provide hands-on L2 Application Operations support across telecom billing platforms.
• This role focuses on ensuring reliable bill-cycle execution, invoice processing, call/CDR processing, discrepancy management and operational excellence within a production environment.
• The successful candidate will play a key role in maintaining service availability, restoring incidents, improving observability, driving automation and supporting billing accuracy through proactive monitoring, validation and reconciliation activities.
• This opportunity is based in Pune and is suited to individuals with strong Telecom IT, BSS or enterprise billing operations experience and a passion for continual service improvement.
• Own the day-to-day operational health and technical support of billing processes within the assigned service scope.
• Execute and monitor pre-bill checks, bill preparation, bill production, bill generation, customer notifications and bill-cycle closure activities.
• Perform post-bill validation, billed-account verification, amount reconciliations and exception management to ensure accurate cycle closure.
• Monitor invoice generation, validation, posting, extraction and downstream delivery processes.
• Investigate invoice rejections, posting failures, missing outputs, balance mismatches and invoice data issues.
• Coordinate operational recovery and issue resolution within agreed service targets.
• Monitor call, event and CDR processing, rating and re-rating activities.
• Manage suspended or rejected records, processing backlogs and delayed usage affecting billing cycles.
• Analyse discrepancies across customer, product, pricing, discount, billing profile, usage, invoice, payment and accounts receivable data.
• Conduct or coordinate reconciliations across CRM, mediation, billing, invoicing and downstream platforms.
• Track exceptions through to resolution and identify recurring patterns that may impact billing accuracy or revenue assurance.
• Lead L2 incident triage and service restoration activities for billing-related incidents.
• Perform root cause analysis, maintain known-error records and implement corrective actions.
• Monitor SLA and KPI performance, operational risks, incident ageing and backlog trends.
• Automation, AI & Continual Improvement.
• Automate recurring operational activities including reconciliations, health checks, monitoring, reporting and validations using Shell scripting, SQL and approved automation tools.
• Contribute to continual improvement initiatives focused on operational efficiency, billing accuracy and reduced manual effort.
• Provide operational updates covering bill-cycle progress, incidents, service performance and improvement initiatives.
• Maintain runbooks, operational procedures, billing calendars, reconciliation controls, recovery processes and audit evidence.
• Billing Operations & Bill Run Processing

Requirements

• 4+ years of Telecom IT, BSS or enterprise billing Application Operations experience with strong production support responsibility.
• Demonstrated experience in bill run processing, invoice posting and processing, call/CDR processing and billing discrepancy management.
• Experience analysing billing failures, processing backlogs, invoice exceptions and reconciliation issues across multiple systems.
• Strong experience in SLA-driven Incident, Problem, Change and Service Request management.
• Proven experience supporting priority incidents and conducting root cause analysis.
• Hands-on experience with telecom billing platforms such as Oracle BRM, Amdocs, Kenan, Geneva/SingleView, BSCS or equivalent solutions.
• Strong Unix/Linux administration and Shell scripting expertise.
• Strong Oracle SQL and PL/SQL skills for troubleshooting, reporting, reconciliation and automation.
• Experience with batch processing, schedulers, file management, database performance analysis and log investigation.
• Understanding of interfaces across CRM, mediation, billing, invoicing, payment, reporting and document management systems.
• Experience with monitoring tools such as Dynatrace, AppDynamics, Kibana, Splunk, Datadog, Grafana, Zabbix or equivalent platforms.
• Knowledge of proactive monitoring, dashboard management, event correlation and alert optimisation.
• Understanding of SRE concepts, capacity management and service resilience.
• Exposure to cloud, container platforms or AIOps technologies is desirable.
• ITIL certification and billing platform certifications are advantageous.
• Exposure to end-to-end billing ecosystems including CRM, mediation, billing, invoicing and reporting domains.
• Hands-on involvement in operational transformation, automation and observability initiatives.
• Experience supporting business-critical billing cycles with direct impact on customer experience and service quality.
• Advanced telecom billing operations and billing assurance practices.

Vodafone Group Plc (VOIS - Vodafone Intelligent Solutions)

Vodafone began as Racal-Vodafone, part of the British electronics group Racal, and launched its UK mobile network on 1 January 1985; the business was demerged from Racal in 1991 as Vodafone Group Plc. The group is registered in Newbury, England, and its shares are listed on the London Stock Exchange. VOIS (styled _VOIS, short for Vodafone Intelligent Solutions) is the group's shared-services organisation. Established in 2006, it works from centres in countries including India, Egypt, Hungary, Romania, Albania, Spain and the UK, and provides technology, network, customer-care and corporate services to Vodafone's markets and group functions, including running the applications for EVO, the global ERP system that runs Vodafone's finance, supply-chain and HR processes. VOIS began operating in India in 2009 and has delivery centres in Pune, Bengaluru and Ahmedabad; the Indian entity is Vodafone India Services Private Limited. VOIS India is separate from Vodafone Idea, the Indian mobile operator.

Its finance openings in India are in Pune and include roles at DGM level in its accounting centre of excellence and accounting advisory team, which ask for a Chartered Accountant with expertise in IFRS 16, German-speaking specialists in lease and real estate accounting, and SAP S/4HANA finance consultants with seven or more years of SAP FICO experience.

• Industry: Telecommunications group; VOIS is its shared-services organisation providing technology, network, customer-care and corporate services such as finance, HR and supply chain to Vodafone businesses
• Headquarters: Newbury, Berkshire, England (Vodafone Group Plc, listed on the London Stock Exchange)
• In India: Vodafone India Services Private Limited (VOIS India), with delivery centres in Pune, Bengaluru and Ahmedabad; separate from Vodafone Idea, the Indian mobile operator