Wells Fargo India | Business Execution Director-Third Party Head of Managed Services (TPRM)- India

Responsibilities

• This is a senior leadership role responsible for building and scaling the Managed Services capability and footprint across Hyderabad and Bengaluru
• The role will provide strategic and operational leadership to the India team, with a focus on third-party managed services, service delivery, governance, risk management, operational excellence, and stakeholder management
• Promote a strong risk culture within the team, reinforcing ownership, challenge, and high standards of operational discipline.
• Partner closely with US Head of Managed Services Lead to build defined operational capability to India.
• Build a high performing team that undertakes day-to-day TPM operational processing (due diligence, periodic reviews, quality control and quality assurance).
• Own end‑to‑end operational delivery of the TPM lifecycle for engagements including onboarding, due diligence, risk assessments, ongoing monitoring, issues management, and offboarding.
• Ensure day‑to‑day service levels, quality standards, and turnaround times are consistently met or exceeded.
• Act as an escalation point for operational issues, bottlenecks, and high‑risk third‑party concerns.
• Partner with the TPM leadership team to identify and implement opportunities to enhance TPM operational processes, workflows, and hand‑offs with first- and second-line stakeholders.
• Identify and drive efficiency improvements using automation, tooling, and process simplification where appropriate.
• Lead remediation of process gaps identified through incidents, audits, exams, or risk reviews (as defined).
• Ensure TPM India Managed Services comply with internal policies, regulatory expectations, and industry best practices.
• Maintain strong governance over risk assessment outcomes, issue tracking, and remediation timelines.
• Support internal audit, compliance reviews, and regulatory examinations through well‑evidenced operations and documentation.
• Partner closely with other key stakeholder groups across Supply Chain Mgmt, business functions, enterprise groups and second- and third-line teams within Wells Fargo.
• Execute the firm’s TPM strategy through effective operational delivery and scalable design.
• Lead workforce regarding execution in alignment with enterprise Third Party Risk Management policy, standards, and procedures across all lifecycle phases (Plan, Contract, Manage, Terminate).
• Drive effective risk issue management, containment, and escalation for identified deficiencies and control gaps.
• Contribute input to future‑state TPM operating models, tooling roadmaps, and resourcing plans.
• Design and implement a clear TPM Managed Service India team structure aligned to volume, risk profile, and complexity.
• Establish documented career paths and progression to support talent retention, succession planning, and capability growth.
• Develop and maintain structured training curricula covering TPM fundamentals, regulatory expectations, risk assessment methodologies, and firm‑specific processes.
• Ensure new joiners receive effective onboarding, including role‑based training, playbooks, and quality standards.
• Implement coaching and performance management practices to uplift capability, improve quality, and address skills gaps.
• Build a resilient operating model by cross‑training staff and reducing key‑person dependencies.

Requirements

• 8+ yrs of experience in Financial Services – ideally in Third Party Management or KYC with a major organization.
• Third party risk experience in financial services.
• Experience within financial services industry and preferably will have worked in a similar role.
• Certifications in Lean Six Sigma, Risk Management.
• Proven ability to oversee Operations with ~100+ FTE.
• Proven ability to partner with key senior leaders to drive change and accountability across an organization.
• High degree of initiative and strong ability to meet key responsibilities with limited direction and oversight.
• Strong leadership, relationship building, and collaboration skills.
• Experience engaging with senior bank management and regulatory agencies.
• Strong organizational and administrative skills, with a focus on delivery management.
• A clear and concise communication style that can simplify the complex and ensure a common understanding can be quickly reached.
• Strong analysis skills to get to the core of issues.
• 4+ years of management or leadership experience
• Ability to travel up to 15%.

Wells Fargo

Wells Fargo & Company is one of the largest banks in the United States, offering consumer and commercial banking, corporate and investment banking, and wealth and investment management. Its India arm, Wells Fargo International Solutions, supports these global businesses from Hyderabad, Bengaluru and Chennai.

Wells Fargo's India centres hire finance professionals across financial reporting, accounting, tax, treasury, audit, risk, compliance, lending operations and investment operations. Many of these roles suit CA, CFA, MBA (Finance), ACCA, CPA holders and commerce graduates.

• Industry: Banking and financial services
• Headquarters: San Francisco, USA
• In India: Large international services centres in Hyderabad, Bengaluru and Chennai (Wells Fargo International Solutions)