Wipro | Global Head - Travel & Hospitality

Responsibilities

• The role is accountable for four integrated sub-functions: Travel Operations (delivered through WTSL, Wipro's in-house IATA-accredited 24×7 travel management company operating as a profit centre with its own P&L), Hospitality & Guest House reservations, Airlines & Hotel Contracting & RFP Management, and MICE bookings (Meetings, Incentives, Conferences & Events).
• Strategic & commercial acumen — Treats travel as a business with retained-income economics, not a cost centre — commercial instinct on fare structures, supplier incentives and the in-house TMC value stack.
• Leadership reporting — Report to the Head of Global Operations with a regular review cadence; represent the function to the CHRO organisation with impact-forward reporting on savings, SLAs, transformation and risk posture.
• Performance management — Calibrate leadership style per leader — autonomy for strategically strong leads, structured cadence and oversight for execution-focused leads — while keeping accountability unambiguous.
• Engagement & cadence — Run rewards & recognition, leadership offsites and an engagement cadence that keeps a globally distributed, crisis-exposed 24×7 operation motivated and audit-ready.
• Executive presence — Communicates impact-forward at CEO/CHRO/CXO level; builds the evidence case for the operating model rather than asserting it; makes the team's work visible.

Requirements

• Proven hotel programme leadership: global RFP cycles, LRA and value-add contracting, guest-house or serviced-accommodation operations, and hospitality SLA management.
• Hands-on leadership of enterprise booking-platform estates (SAP Concur or equivalent OBT, pre-trip approval workflows) and MICE/group-travel operations, including platform automation programmes.
• Proven delivery of duty-of-care/travel-risk frameworks with real-time traveller tracking, and of M&A travel integration onto common platforms.
• Track record of quantified outcomes — travel cost reduction of 15%+ on comparable portfolios, SLA performance sustained through geopolitical crisis events, and measurable adoption gains on self-booking.
• Bachelor's degree in Business, Commerce, Hospitality/Travel Management
• MBA or equivalent post-graduate qualification in Business/Operations (strongly preferred).
• Demonstrated P&L ownership of a travel operation — ideally an in-house or hybrid TMC — including GDS economics (PCC, fare filing, corporate fare codes/RBDs, PLB, segment income), BSP settlement, and airline/hotel commercial negotiation at named-account level.

Wipro Limited

Wipro Limited is one of India's largest information technology services and consulting companies. Founded in 1945 and headquartered in Bengaluru, it serves clients across 65 countries with consulting, design, engineering and operations services, and its shares trade on the NSE and BSE in India with American Depositary Shares on the NYSE (WIT).

Alongside its technology career tracks, Wipro runs large finance and accounting operations — record to report, procure to pay, order to cash, invoice processing, payroll and controllership — within its business process services and corporate finance teams, plus FP&A, taxation, treasury and internal audit. CA, CMA, ACCA and MBA (Finance) profiles are hired into these roles across its India campuses.

• Industry: Information technology services and consulting
• Headquarters: Bengaluru, India
• In India: Major campuses in Bengaluru, Hyderabad, Pune, Chennai, Kochi, Noida, Gurugram and Kolkata, with offices across India