Wipro | Deputy Manager

Responsibilities

• The purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders.
• Develop and lead accurate MIS Management & Reporting within the Service Line.
• Interact and work closely with management, internal stakeholders & clients to prioritize business and information needs.
• Develop and customize dashboards as per client requirements and establish frequency of reporting (weekly/ monthly/ quarterly).
• Closely monitor relevant data parameters (key SLA metrics such as run-rate etc.) to ensure timely updation and data management of such parameters.
• Develop and implement standardized MIS procedures across all business applications.
• Review for quality assurance of all reports, dashboards, performance indicators to ensure accuracy and security of all reports at all times before sending it to client and or internal management.
• Ensure zero non-compliances on process audit on data security and compliance.
• Perform periodic maintenance and servicing of MIS tools and system to improve operational efficiency.
• Review current processes for data gathering, analysis and reporting and suggest process improvements for increased team efficiency and cost effectiveness.
• Ensure efficient allocation of work and drive capability within team.
• Ensure team KPIs are assigned & delivered with timeliness & accuracy keeping the end results in mind.
• Conduct training on MIS activities, tools, analytics and process knowledge to increase team expertise.
• Mentor/ guide the team on the resolution of escalations or issues from the clients and internal functions.
• Drive the focus of the team on quality and adherence to data security and compliance processes.
• Responsible for invoice management across clients/ accounts.
• Timely submission of invoices to the client as defined in the MSA and SOW.
• Provide information required and resolve any invoicing issues raised by the client.
• Ensure adequate onboarding and training for the team members to enhance capability & effectiveness.
• Build an internal talent pool and ensure their career progression within the organization.
• Ensure that the Performance Nxt is followed for the entire team.
• Lead and drive engagement initiatives for the team.
• Track team satisfaction scores and identify initiatives to build engagement within the team.
• Keep track and maintain a master view of the multiple reports, mapped to multiple stakeholders along with their frequency to ensure no report misses timeline or a stakeholder
• Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.

Wipro Limited

Wipro Limited is one of India's largest information technology services and consulting companies. Founded in 1945 and headquartered in Bengaluru, it serves clients across 65 countries with consulting, design, engineering and operations services, and its shares trade on the NSE and BSE in India with American Depositary Shares on the NYSE (WIT).

Alongside its technology career tracks, Wipro runs large finance and accounting operations — record to report, procure to pay, order to cash, invoice processing, payroll and controllership — within its business process services and corporate finance teams, plus FP&A, taxation, treasury and internal audit. CA, CMA, ACCA and MBA (Finance) profiles are hired into these roles across its India campuses.

• Industry: Information technology services and consulting
• Headquarters: Bengaluru, India
• In India: Major campuses in Bengaluru, Hyderabad, Pune, Chennai, Kochi, Noida, Gurugram and Kolkata, with offices across India