WNS | Assistant Manager - Process Training ( Capital Markets/Derivatives/Investment Banking/ Reconciliation ) - Chennai

Responsibilities

• Coordinate initial new-hire intake: arrange ID cards, floor access, transport facilities, and Flexi-kitty declarations.
• Track new joiners, log asset details, and manage administrative records during full-time (FT) training.
• Training Delivery & Program Management.
• Deliver pre-process modules (soft skills, domain basics, client overview, and platform applications).
• Facilitate client/EWA-led sessions; archive session recordings and documentation in shared drives.
• Manage cross-training initiatives, maintain daily utilization trackers, and publish daily EOD updates.
• Conduct regular 30-60-90 day check-ins with new hires to address training gaps and feedback.
• Coordinate internal (Ops Manager) and onshore external LCP clearances.
• Manage SME certification readiness aligned with onshore expectations.
• Monitor completion of mandatory WNS, WAM, and BFS L&D courses within required deadlines (e.g., 60-day target).
• Lead weekly quality connects (QC) with managers to drive Root Cause Analysis (RCA) and control plans for quality issues or Smartsheet feedback.
• Facilitate daily, weekly, and bi-weekly onshore/offshore cadence calls, preparing agendas and status reports.
• Acts as the primary operational link between offshore teams, internal managers, and onshore stakeholders to ensure seamless training delivery and quality compliance.Key Responsibilities1.

Qualifications

• Domain Expertise: 1-3 years of hands-on operational or training experience within Capital Markets (e.g., Investment Banking operations, Trade Support, Equities/Fixed Income, Derivatives, or Asset Management).
• Facilitation Mastery: Knowledge on delivering both virtual (VILT) and in-person interactive training sessions.
• Proficiency: Proficient in Microsoft Office (Excel, PowerPoint) with good MIS reporting and analytical skills.
• Communication: Exceptional verbal and written communication skills for onshore stakeholder alignment and daily/weekly reporting.

WNS Global Services

WNS started in Mumbai in 1996 as an in-house operations unit for British Airways. Warburg Pincus bought a majority stake in 2002, and the company listed on the New York Stock Exchange in 2006. In October 2025 it became part of the French group Capgemini, and its shares were taken off the NYSE. WNS runs finance and accounting, customer service, procurement, HR and analytics work for clients in banking, capital markets and many other industries, increasingly with automation and AI. In India it has its head office at Vikhroli in Mumbai and delivery centres in Mumbai, Pune, Gurugram, Noida, Chennai, Bengaluru, Hyderabad, Nashik, Indore and Visakhapatnam.

Finance and accounting operations make up much of WNS's work in India. Roles span accounts payable, accounts receivable and cash application, general ledger and record-to-report, statutory and financial reporting, taxation, treasury, costing, US payroll, lease administration, and royalty reporting and audit, plus quality and process-training roles. Most are in Mumbai, Pune and Gurugram, often on US or UK shifts. Postings commonly ask for a B.Com, M.Com or MBA (Finance); several welcome CA Inter or CMA Inter candidates, and some name CA, ACCA or CPA, including roles for CA freshers.

• Industry: Business transformation and outsourced operations: finance and accounting, customer experience, procurement, analytics, HR and risk and compliance services
• Headquarters: Mumbai, India; part of the Capgemini group (Paris, France) since October 2025
• In India: Head office at Vikhroli, Mumbai, with delivery centres in Mumbai, Pune, Gurugram, Noida, Chennai, Bengaluru, Hyderabad, Nashik, Indore and Visakhapatnam